Grease Monkey Garage — Local services in Henderson

I recently had the unfortunate experience of dealing with Grease Monkey Garage South. It was one of the most appalling encounters I've had with any business establishment. Their complete disregard for customer service and utter incompetence left me seething with anger and frustration.

To begin with, I had made an appointment with this auto shop, ensuring that I would be there on time and expecting a professional and timely service. However, to my dismay, upon arriving at the appointed time, they flat-out refused to honor my appointment without providing any valid reason or apology for the inconvenience caused. This level of unprofessionalism and disrespect for their customers' time is simply unforgivable.

What's even more astonishing is the response I received when I expressed my inability to reschedule my visit four days later. I explained that I would be out of town and suggested that the issue seemed relatively simple and that I could attempt to fix it myself. Instead of understanding my situation or even offering some guidance, the owner had the audacity to call me "stupid" for even considering fixing it on my own. Their condescending and derogatory behavior was beyond belief.

As if that wasn't enough, the owner went on to make an outrageously vindictive statement, asserting that if I were to make a mistake while attempting to repair my car and come crawling back to them for help, they would ensure to exploit the situation by charging me ten times the original amount they would have originally quoted. This blatant display of arrogance and a desire to exploit customers' misfortune is utterly disgraceful and speaks volumes about the integrity of this auto shop.

In light of my experience, I would strongly advise anyone considering utilizing the services of Grease Monkey Garage South to think twice. Their lack of professionalism, disrespect towards customers, and unwarranted arrogance are clear indicators of a business that values nothing but profit at the expense of customer satisfaction. It is crucial to support businesses that prioritize ethical conduct, honesty, and quality service, and unfortunately, Grease Monkey Garage South fails to meet any of these criteria.

Save yourself the anguish and disappointment by steering clear of this dreadful establishment. There are far better and more reputable auto shops available that honor their appointments and treat customers with the respect and professionalism...

Imagine having, pain that requires a medical professional to examine you & give you helpful information or a treatment that will reset your state of wellness back to normal. This person or team of Professionals would be Priceless. We want this for our health. Why not have this also, for the maintenance of our vehicles? Life is so much better with a reliable vehicle, thats maintained by an honest, caring, creative, dedicated and educated team of professional Mechanics. Grease Monkey, Garage South, has been and is that Team for me & my 2005 Classic Lexus. When they opened their doors, my vehicle's Blessings began. Tony & Bella exude Honest Integrity. Their knowledge within this industry is constantly being upgraded. They share their automotive wisdom as well as seek avenues to get the job done quickly. Then they give me, the Gift of Peace of Mind. Who doesn't want that for themselves and for the life of their vehicle? It is really comforting to know Bella and Tony plus the amazing Mechanics that complete the Magnificence of this Valuable Business. I am Blessed with The Best, in Las Vegas Car Maintenance and Repair, I no longer had to guess. It's been more than four years of Peace of Mind. If you do not get that gift handed to you after your vehicle's repair, don't you think it's time you did? You & your vehicle deserve the Best! That is: Grease Monkey,...

I had an issue with my Escalade AC not working in the back of the suv. I took it to grease monkey based on the reviews and how incredible This girl named Bella was on the phone. She is so knowledgeable, calm, and collected, and eased my worries about taking my car to a shop that wasn’t a dealership. She directed me to Tony O. (Can’t remember how to spell his last name) at their Henderson shop. Tony is FANTASTIC! He knew right away what was wrong with the car, explained it in detail, and was a FRACTION of the cost of the dealership. And much faster than the dealership could get it done as well! Tony was blunt and honest, since the dealership said I needed all these new items that I did not truly need.

Tony took the time to explain to me and my dad (my dad knows a lot about cars and engines but at his age can’t do those things anymore) exactly what was wrong, how it should work, how to fix it, and the average cost to fix it. He also showed me the parts as well to prove it didn’t need anything new as the dealership explained I so desperately needed.

I would never take my vehicle to ANY other shop other than Grease Monkey. Thank you so much, Tony & Bella. You helped...