AT&T Store — Local services in Hermiston

So, first off I read other reviews and a few state that Stephanie was very helpful and amazing which has me thinking that it was just a bad day for her today. She had a little bit of attitude with me and my mom. She wasn't very helpful when I asked her if she could write down the pricing of possible new plan. I'm not sure what was said between my mom and her since it was over the phone she went into the back room to talk to my mom which I thought was weird.

I came back later after I decided to just do the replacement phone since I had insurance. Jesse was the one mainly helping me with that part. He was very helpful and kind. He guided me through each step. Once, I did all the steps to getting my replacement phone I asked about the sim card if I can come in once my phone gets delivered if they could put my old sim card in the new phone for me and she suggested I just use an earring to take it out. I tried that tonight which I was not successful with. It seems a bit odd to not offer to help do that and suggest to use an earring to get a sim card out. I never had that going to any AT&T store where they refuse to help and sugguest an earring to get a sim card out. I guess I will be going to the Tri-Cities...

I have never had such bad experience like I did with Shaana. She has no knowledge of the plans going on and she is the store manager! Save yourself the hassle, do not go to this store. She WILL get you into a plan that no longer exists and then later after all is said and done and you are holding your new phone she will let you know that she "messed up" and that plan is no longer available..... and now you will have to pay more a month. But don't ask her to do the right thing, she will tell you that she doesn't want to be thrown under the bus. Talk about poor work ethics.. Just don't go to that store. Seriously.... helpin ya out. Maybe just stick with Verizon... they are...

Stopped in to pick up a prepaid sim card kit and the guy working refused, either could not or would not sell me the item I needed. He wanted me to physically bring in my phone in for him to set up or insert my new sim card. I don't need him to set up or assist I need him to sell me the sim card. I told him I'm not signing up a contract I just need the sim. Left and picked up the sim from Walmart with no hassles for $2.50. I won't be back to the Hermiston ATT. Poor service and...