Lee's Marketplace — Local services in Herriman

I absolutely LOVE this store and I'm so thankful we live so close to it. Always so clean, and they have such a fun environment with their bakery & popcorn shop. Hence my 3 stars😉 But because I only have 3 and not 5, my family and I have been experiencing rude customer service. Which is so odd! When we moved here in April, we've never had problems with staff until about a week ago. Last week my younger brother (tween age) went to purchase a meal from the deli while my father was shopping for something in the same area of the store. My brother used my fathers card to purchase the meal, for some reason the card did not go through the first time, the deli worker, aka a full grown man started yelling (well, maybe not yelling, but harshly raising his voice) telling my brother, who is a child, that he needs to "find a card that works" he then repeated himself a few times because my younger brother was speechless that a grown man was raising his voice at him in such a harsh way, thankfully my father came over, tried the card again and it worked. Still, not okay that a worker that is an adult would talk to a child that way. No biggie, this is still a wonderful store, possibly the employee was having a bad day! We've all been there. But today, I personally had a rough experience. Lee's case sale is going on at the moment, (PS, check it out while you can, such great deals!) I personally have never shopped a case sale considering I'm in my very early 20's. I went to the self checkout this afternoon with 12 items and a case of cans. I thought the case of cans could scan as just one bulk item- apparently not. And I learned that the harsh way. I attempted to scan the whole case, it did not work. I asked the worker at the self checkout stand "excuse me? Am I scanning this right? I cannot seem to get it to scan" She then comes up and tells me, harshly "I don't know how that works. You can't scan those here. It's a 15 item or less area. Go to a cashier." Now, this is not a big deal at all. But as a young adult still learning how to grocery shop, MAN this made me panic. I scanned all of my groceries and paid to take the case of cans to a cashier. After that she tells me I can just pay again at the self checkout with my case. I go to scan it. Apparently I scanned it wrong again. I look at the self checkout lady helplessly and ask "am I scanning this correctly?" Instead of her explaining anything verbally, she came over grabbed the case out of my hands and scanned it & said "there". As I was leaving I said "thank you for your help" in return, I got an eye roll with a "have a good day" Now seriously, not a big deal at all. But I felt so embarrassed and so stupid. So, pro tip, do not go to the self checkout with a case of cans, lol!

Besides these recent experiences, Lee's is an amazing place to shop. And a blessing to the local area!! Thank you workers...

Nice, clean little store. Like having it as an option in my neighborhood. One thing I dislike is the digital coupons. I signed up with my info, give me the coupons without making me go to the app and wasting a bunch of time. I have heard a lot of people complain to cashiers about them as well .

Updating my review. I still like Lee’s because it is clean and generally the people are friendly. I lowered my review rating because they are over complicating their ads. There are 3 to 4 different gotchas with their ads every time I shop here. you pretty much have to have your magnifying glass out and reading all their fine print in order to know what you’re getting pricewise. They run their general ad, which is pretty straightforward, but within their ad they have their “weekend only section”. I got bit by this one today and turns out I’m gonna have to come back tomorrow if I want the sale price on their advertised Coke products. In addition to these two level levels of ad, they have their digital coupon coupons which are pain in the butt. On top of all of this their, by this item for X dollars then and fine print, but only if you buy four or more. Knock it off and make shopping simple. I get the special day of the week promotion that everyone gets used to and that’s fine. But having four or five different levels of sale items make shopping there ridiculous. This is why I go to places like Winco and Walmart. I usually walk out with the same exact price in total, but it’s a lot less complicated to shop there. ...

Edited to add: Upon writing this review not only was I replied to on google reviews, but the store director also personally called me. They took the time to understand and listen to the bad experience I had and sincerely apologized for what happened. It definitely made a not so great experience turn into a great one because of how willing they were to make a wrong right. Now that is great customer service! It was greatly appreciated!

I called and placed an order for a dozen doughnuts for a birthday party with blue frosting and green sprinkles. Towards the end of the phone call the lady repeated my order and gave me the price. I sent a family member to pick up the order and was surprised when they came back with a dozen plain glazed doughnuts with no frosting and no sprinkles-definitely not what I ordered. I called to see what happened and I was told “I can give you a refund and it’s not like I can remake them at this point.” Not helpful at all. It was super disappointing and honestly frustrating. No point in even placing a special order if you’re not going to get what...