Highland Jewelry Mart — Local services in Highland

I was so excited to find a long standing, local shop to support, but unfortunately it is not worth supporting. I went in, waited 10 mins for Elise to finish her conversation with someone about her dislike of the city police and the lack of support they have for their business, all the while she would periodically look at me but say nothing.. for TEN mins. I thought ok, she's chatty, but she must have a good relationship with her customers. I had a necklace repaired with a little delay, but no big deal so I placed an order for a ring and was told it would be ready within a couple wks and I would receive a call. 3 wks later I call and was told by Elise that she left me a voicemail with questions and hadnt heard back. I frequently check my messages and never received one. She asked to confirm the information we discussed when I placed the order, which I thought was odd because she had written it all down, but I confirmed and she said the ring would be ready within a wk and I would receive a call. Again, wks pass, no call, no messages. I call after 3 wks again and Elise says they have had phone line problems and so she has been unable to call me. I asked if the ring was ready and she said it was not but she would have it ready, again, within a wk. I went in to the store FOUR wks later (this is 2 mons after placing the order!) after not receiving a call again, assuming I would just be able to pick up the ring, it was NOT ready. She went on and on again about phone issues, wanted to chat about her bad luck of phone and AC issues and random subjects, without addressing the issue of my 2 month old order not being complete. I explained it was a gift and I absolutely needed it within 5 days, and she apologized and "promised" it would be ready. She advised I just head in to pick it up by the weeks end. I showed up as planned, NO RING! MORE EXCUSES about the phone lines and she just tried making many unrelated excuses and said "Im so sorry, what I can do to make it up to you?" What is going on here? No communication, constant excuses, attempts to just sit around and chat with me about anything but the whole reason I was there, no attempt to explain WHY THE RING WAS NEVER MADE. Maybe she has some kind of mental health issue going on? Why ask what can you do to make it up? I just need the ring I ordered almost 3 months ago? Super weird. I do not understand the point of leading me on for so long. Why could she not simply be honest from the beginning and tell me either that it wouldn't be ready, or that there would be a long wait, or that they simply did not want my business? I can't understand the point of all the hassle and no attempt to explain what the issue was? Everytime I went in there, she was chatting with someone with things that had nothing to do with the business, there were papers all over the desk, and she could never find my order form she wrote. They either need to find another receptionist/customer service rep or close down because she is FULL OF IT, unorganized, a liar, and is horrible as the face and voice...

Arrogant. Self serving attitude. This is what I experienced at this location. I originally went in for the first time to have watch band adjusted. This was last Wednesday. She started her conversation by telling me how much experience she has and all of the connections she has established over the years. All is good. Nothing about me, or how I found their store. Then spent 15 minutes about what she disliked about everything else. Came back yesterday to purchase a ring for my wife. I only did this because she said that they have lowest prices, and quality jewelry. Dressed in button shirt and jeans. Didn’t even remember me. Her behavior was as if she didn’t want to do business with me. I told her it was good to see her again. No response. I left. Went to Redlands Diamond District. FANTASTIC!!! Friendly. So friendly. Purchased what I wanted at a very reasonable price. Will never go anywhere else. Maybe “Elise” should go as a shopper at redlands and take notes. Thank you for being rude. Gave my business to someone who appreciated my patronage. Wouldn’t have found them without you. Side note. Your displays look like a Walmart...

IF I COULD GIVE NEGATIVE STARS I WOULD. VERY POOR CUSTOMER SERVICE! I WENT THERE TO HAVE A BATTERY CHANGED OUT AND WHEN I ASKED THE BLONDE LADY WHICH TYPE OF BATTERY MY WATCH TOOK SHE ACTED LIKE IT WAS HIGHLY CLASSIFIED INFORMATION AND WAS VERY RUDE ABOUT IT. SHE ACTUALLY HUFFED AND PUFFED. IS THAT REALLY HOW YOU TREAT A PAYING CUSTOMER? I WENT TO ANOTHER PLACE THAT WITHOUT EVEN ASKING PUT MY OLD BATTERY IN A BAGGIE FOR ME AND SAID IF THE NEW ONE STOPS WORKING WITHIN A YEAR WE'LL REPLACE FOR FREE. NOW THATS...