Superior Play Systems — Local services in Hillsborough Township

Excellent selection of playsets, Vic the salesman was great to deal with. Installer, Kyle, did a great job. Only dissatisfaction was with Dennis from the installation department. We waited almost 10 weeks for the delivery/ installation (which was outlined and explained when placing the order). When the day came for installation, Dennis only communicated via email to state the installer's wife went into labor and the installation was cancelled. I'm not sure if that was a true reason or just an excuse. I was told the installer would come the following day. So that was a day off from work wasted, although they did give me a very slight discount to make up for that but I would have rather not had the cancellation. The next day, Dennis, again only emailed, to say the installer would arrive between 1230-130 and the installation would take 3-3.5 hours. The installer finally arrived around 3pm and finished around 915pm. So essentially, nothing Dennis communicated to me was accurate nor reliable. And with only communicating through email, I had no way to even speak with him. And when I emailed him again to discuss my dissatisfaction, I never received a response from him. Overall, the playset was delivered and my kids love it. I do not like getting misinformation and how clear expectations were not presented to...

I called and ordered our Springfree trampoline, ladder & anchors (plus paid installation) with Vic back in March. He was nice and put our order through. We received the trampoline in April, as expected. However install department didn’t bring the ladder and anchors. First I tried reaching out to Vic several times in which he said he’d get the message to them to bring & install. But after a few times he gave me the number to the install dept. They kept telling me they would bring them in a couple weeks once they had them in stock. 3 months later after trampoline was installed I kept getting the same answer every time I called. Finally the last time I spoke to someone they said they had it in the warehouse and sent it to me by UPS to install myself. Although sales was good, the install department needs to be more clear. At least if they were honest about what was going on I could have real expectations of when I would...

Ordered my play-set Memorial Day weekend and it didn’t arrive until October. I could have dealt with that very long delay had everything been perfect during install, but it wasn’t. Scheduling was a nightmare (rescheduled 3x) and when it was installed, the wrong roof was installed and one of the swings is missing. I have been given the run around for 3 weeks since it was installed, lied to twice (that I know of), and the guy in the install department is “out of office” every time I call. I’m super frustrated at this point and I just want the roof and swing installed so I can never think about this company again. The quality of the swing set is great if you can deal with the service. Oh, and check your final bill - mine had a $200 charge that took 5...