Lavish Hair and Spa — Local services in Holly Ridge

Everyone was incredibly friendly and the shop was great at getting me into an appointment. I told my stylist at the beginning of the appointment that I needed a cut but wanted to keep most of my length (my hair touched my waist). She said we would take baby steps and would cut a little bit and could always go back and take off more. I showed her two pictures of women with hair that reached their mid-back, with a layered look. She told me a blunt cut would make my hair look thicker. I agreed, thinking I could always have her layer it after the initial look. I told her I would like it to reach a certain point. She said she would make sure to cover my tattoo. I asked her if we could go longer than that. She reassured me again that we would take it in baby steps. She cut my hair to the point that it doesn’t reach the bottom of my shoulder blades. It barely covers the tattoo and is much shorter than I had asked for. There was nothing that could be done in the salon so I stayed friendly and left heartbroken. I had been growing my hair out for years and she gave me a shoulder length cut that is too short for a decent bun or braid. There were no baby steps. I also had no idea how much she was taking off and was unable to ask for the hair to save for donation. I’m guessing that instead of keeping my length, she cut all of the length to the shortest layer so she could achieve that blunt edge she wanted. It was not the length that I wanted or asked for. I would have rather have kept the layered out v-shape than for her to shorten it to achieve the look she wanted. It’s a friendly, clean shop but I’m devastated with the length of my hair. I don’t know if it was a communication issue, although I showed pictures, expressed my desire to keep my hair long, and told her I was very nervous about the experience and afraid of her going too short. It’s not a bad cut in general, but not a look I wanted or am happy with.

UPDATE: The owner, Kelly, called and had a conversation with me about my experience. The owner was incredibly kind and genuinely concerned about my experience. Based off of the conversation and other reviews, it seems like my experience is very uncommon. I believe this salon does beautiful work and instead want to use this review to remind clients to make sure there is a clear understanding of the plan before the scissors even come out and to communicate with the stylist during the...

Don’t use this place if you have children! Need a hair cut or color? DO NOT go to Lavish Hair Salon.  I had gone to this salon for a year and a half, when Lauren was the stylist and she gave excellent cuts. After Lauren left, I had not gone back until about two weeks ago. I took my girls there, ages nearly 11 and seven. Both have straight, fine hair. My oldest daughter suffers from anxiety and when she is upset about something, she makes a scene. She did not want her haircut. She was crying and the stylist made it as quick as possible and did the worst job ever. She didn’t even put the hair up in layers before cutting it blunt at the bottom. I had to show her why it was a bad haircut and point out all the pieces that were longer than the rest after she had only taken about three minutes to cut her hair. I know that she just wanted my daughter out of her chair. The owner of Lavish Hair Salon decided to take it upon herself to call the Department of Social Services and report me for child abuse because I told my daughter to go outside or wait in the truck until her sister was finished with her haircut. It was cold and my daughter didn't have a coat (her choice) and refused to sit in the warm truck. The owner and her associates told DSS that my children were in immediate danger and in harm’s way. She doesn’t know me. She doesn’t know my children. She didn’t speak to me about the situation. She did not speak to my daughter and ask her if she was OK. She just took it upon herself to make slanderous and libelous complaints about me to an organization that prizes itself on harassment. I spoke with the owner, 2 weeks later, after DSS started harassing me. She admitted that she was the one who called. She made it clear that she called because it was a personal attack on me. She was rude and smug. Lavish hair salon= BAD HAIR CUTS + slander + rude staff + not kid friendly. They don't offer body...

I would love to give this salon 5 stars as Kelly has been doing my hair for awhile now and she does an amazing job. Jenny is also a great massage therapist and while I've only had one facial there before, it was great as well. The problem is with the front desk scheduling. Not once, not twice, but 3 times I've shown up for an appointment and they either don't have me down or there was a mix up somehow. I have 2 little ones and I'm at the mercy of my husband's schedule of when he can keep the kids for me to do something for myself so when I have called and made an appt and they've even sent me confirmation emails and I show up only to find out there was a mix up, then I feel like they are saying I'm not an important client. It's unacceptable that it has happened this many times. This last time I had a facial scheduled for 10:45 as I had to pick my kids up at noon. At 11:05 I was still being told that she was with another client. Since this was the 3rd time this has happened I asked Kelly for my money back on my gift card to which she told me she couldn't do, even though she's the owner! Unfortunately, I can't count on this salon anymore and I have to find another place. It's a shame because they do really...