Herb Hays Furniture & Mattress — Local services in Hopkinsville

I have very mixed reviews. We went to Herb Hays on Saturday. We were looking to purchase 2 couches and a recliner. The sales person's name was Sarah. When thinking about new living room furniture, a typical person puts a lot of thought into what they want. Everything I picked out couch wise, wasn't in stock. So I modified my want list and decided on two chairs. After a long search and being told they won't sell off the floor. Found a couch, found 2 chairs, now the search for a recliner... Of course the one we wanted wasn't in stock. We settled on a recliner. Sarah went to write us up. She comes back and one of my chairs was sold and I couldn't have the floor model. I was upset, but what upset me the most and made me walk out of the store was when Sarah said, "customers do this to us all of the time" (in the context of get upset). Well. I was DONE! Sorry Sarah, for trying to shop local and spend $4000+ at your place of employment. We left.

We went somewhere else and both 2 couches. But we could not find a recliner that we liked. We decided to go back to Herb Hays on Tuesday afternoon. The recliner we picked out on Saturday was no longer in stock, but we could buy the FLOOR MODEL! (Shocked because we were told all day Saturday that the floor models were NOT an option). I told our new salesperson, Brandon, that the recliner my husband really wanted was a different one. And guess what. They had it! And it was on clearance!

Strange how things work out. I got my living room furniture that I set out for. And even though we wasted an entire day on Saturday, Herb Hays came through on a Tuesday. Thank you Brandon. Because of your knowledge, we will...

Bought a couch that didn't last two years. Tried to use warranty we purchased then pandemic hit. We understand a delay with the pandemic but this was the first excuse, then we were told there was a backlog of claims, we were then told a different insurance company was handling our claim. Each time we had to contact the store owner. My wife tried to follow up with the store owner who then said she had not spoken to me. We tried to follow-up again today and the store told us they did not handle claims. In short, poor quality, poor customer service, and businesses like this are why local...

My husband and I recently relocated to Tennessee. We needed new furniture and was referred to Herb Hayes. Although we live in Clarksville, we made the short trip and had excellent care, customer service and dealt with very knowledgeable, personable people. They took excellent care of us all the way through the process. Our custom furniture came ahead of schedule. It was delivered timely and set up was very professional. In short, a superb experience. Our sales consultant, Jose was top of the line! Can't say enough about his assistance and care! Thanks Jose! ...