Artificial Grass Direct TX — Local services in Houston

If you want a company that will honor its warranty claims and come back after you pay to fix issues, you will want to look elsewhere. James (the owner) is NOT trustworthy and will make NUMEROUS promises which he has NO intention of keeping. After neary 5 months of being strung along and after MANY no shows and excuses - I am coming here to warn others. See below for the story if you want more info.

The original job was done in Aug 2023 and was done on time and looked great. Once completed we saw a few weeds but we were able to manage and pull about a dozen "sprouts" every week or so. Not a big deal. After a while, it started to become unmanageable and we opted to spray the weeds with weed killer. But, about a year or so later, it was apparent the weed barrier is not holding up. There were weeds everywhere. It looked like we had grass where the rock was installed. It was crazy. I reached out to James in April 2025 via email about the failed weed barrier and there was no response. I remembered that I had his telephone number so I contacted him to please have someone come out. After 2 no shows he finally had someone come out and he let me know the weed barrier did -INDEED- fail and he would have someone come out to remove and lay a thicker, commercial weed barrier which should fix the problem. That was in May. After another no show, he finally sent out one lone soul to tackle a job for at least 2 people. The poor guy had to pull weeds, shovel rock and lay a new weed barrier. He did not get 10 feet in 4 hours or so in the blistering Texas heat. He said he would be back the next week to continue. Leaving his equipment and the rock pulled back with the new weed barrier exposed. No one showed the next week. Weeks went by and new seedlings were growing through the NEWLY laid weed barrier. Let me add that I was speaking to James on the telephone quite often (during this time) who was constantly trying to "educate me" on the invasiveness of weeds and how the can "get under the weed barrier segments (which have an overlay of at least 6 inches) and travel and plant themselves in the dirt and spread to the surrounding area - under the weed fabric. OK! Then he tried to blame the crazy overgrowth on the neighbors -who carelessly "spread their grass seed all the way to my side of the fence" further adding to the problem. I should not forget that the grassy field behind my home likely spread it's grass spore to my area. OK! None of which would make a difference if -the weed barrier held up. So after numerous more no shows, I finally get 2 more guys to come out and do another 6 or so hours of work. They worked in a different area and laid 2 layers of weed barrier! They were able to get about 15% of the work done. After many conversations, and James reaching out to his past employee for guidance, he opted to come out guns a blazin' with some strong chemical to kill the weeds around the first week of June. He was worried about the strength of weed killer and what it could do with to puppy. He noted to keep her off the area for up to 72 hours. We agreed and he came out to spray the area. That was the last time we had someone come out and that was over 2 months ago. My wife thought I was crazy to give him so many chances - he did truly seem to want to help. We returned from a trip abroad after the 4th of July and he basically ghosted us. No follow ups, no more scheduled appointments with no shows, nothing. I texted him to see if we can get on the schedule and nothing. I sent him a final text on 8/15/25 and he said he would get me on the schedule for next week. I said he would have someone out on Wednesday 8/20/25. I knew he was full of it bc when he puts me on the schedule I would get a text message. I got a text message twice in the past and these were the 2 occasions when someone actually showed up.. He is a snake oil salesman at best. Steer clear and go with another company who will actually provide you a warranty. ...

edit In response to company reply: You clearly did not actually read my review. I have tried to reach out to the owner multiple times with no success. I gave up and realized I lost money. If you want to make this right, you can contact me. …

Unfortunately feel like I should have looked elsewhere.

The good: everyone was very polite, including the crew doing the installation.

Price was right.

Got on the schedule quick

The not so good:

They admitted that the crew was in training, and the end result showed. Multiple bad cuts and weird gaps across the whole job. Owner actually stopped by and admitted it looked awful and said they would come back to fix. (That was the last I heard from him, even after multiple tries).

Damaged multiple places on my house, including the walls and gutters.

left their work trailer for two days (after the job was done) in front on my neighbor’s house. It wasn’t until my neighbor couldn’t get a vehicle out of their drive that they moved. Granted after I was desperately trying to get someone on the phone to move it. (Hint…the only reason the owner came by).

Turf was burned by close windows the day after installing. Granted, can’t blame them for this, but it seems like this is something you mention is a possibility BEFORE selling the job. So after one day, turf was ruined.

I left disappointed and with a feeling like we wasted money with...

We had a very bad experience with these guys. We had rock and pavers laid down on the side of our house and in the back yard along the fence. The work that was quoted for $4k is not what was done. There was no leveling or packing before laying the barrier. Just a couple of weeks after (when the weather started warming up) grass started coming through the rocks. After notifying AG it took a couple of weeks and finally James came out. The conversation went well and he said that they would come out and fix the problem and put the correct weed barrier. Move one side level it and put the barrier, put the rock back and then move the other side and do the same. That surely did not happen. The crew came out and kicked a small space at a time and replaced the barrier in small areas and pushed the rock back. Needless to say the grass has started to grow back through again and not able to get AG to respond with what they plan on doing to make this job right. I really don’t like leaving anyone a bad review but I also don’t like being taken...