Ewald Kubota — Local services in Houston

0 customer service from the service department. NEVER EVER CALLS YOU BACK. Had a tractor here for 6 weeks and could never get in touch with the service manager other then 1 call from him that I missed and 1 call too him that I actually got a hold of him. Other then that countless calls and messages to call me back with no luck. I don't even like to talk on the phone so I won't keep people on long. At least give me a call and BS me for a few seconds so I know you are getting my calls. If I didn't call people back in my job as a fleet manager I would be looking for a new job. I will never ever take my tractor back here or buy anything from this place.

On a side note the girl at the front desk that answered all my calls was super nice and the Mechanic was very nice as well. But the service manager has no customer service skills what so ever. I wrote the whole story out and deleted it when google cut me off due to size. So the point is BEWARE taking your equipment to this place to have it worked on. It will be more of a headache...

HORRIBLE EXPERIENCE!!! WE DROPPED OFF OUR COMPANY TRACTOR 3 WEEKS AGO AND THEY HAVEN'T DONE ANYTHING TO YET, THEY LEFT IT OUTSIDE WHILE IT WAS RAINING, THEY JUST SENT ME A QUOTE FOR PARTS, JULIO HAD TOLD ME HE THOUGHT THE PARTS HAD ALREADY BEEN ORDERED. THEY OBVIOUSLY DON'T HAVE GOOD COMMUNICATION! HOW WAS I GOING TO ORDER PARTS WITHOUT A QUOTE? I CALLED SEVERAL TIMES, AND LEFT VOICEMAILS, AND EVERYDAY I WOULD CALL THE FRONT DESK LADY JUST KEPT TELLING ME THAT THEY WOULD START ON IT "TODAY OR BY THE LATEST TOMORROW" THAT TURNED INTO 2 WEEKS. MY BOSS WENT THE OTHER DAY TO GET SOME INFORMATION ON OUR TRACTOR, AND HE STOOD THERE AND WATCH THE RECEPTIONIST GET UP AND PREPARE HERSELF A COFFEE BEFORE SHE ASKED HIM HOW COULD SHE HELP HIM? SO UNPROFESSIONAL! WHEN WE DROPPED OFF OUR TRACTOR WE LET THEM KNOW WE NEEDED ASAP AND THEY LIED AND SAID IT WOULDN'T TAKE...

My 2 y/o son and I were driving today and passed by Lansdowne-Moody. He saw all of the equipment and asked if we could go look at it. I wasn't sure how we would be treated for letting a toddler just walk around and look at the equipment. We were there for about 10 minutes when an employee started walking out to us. I thought for sure we were about to be asked to leave. He asked if I needed help and I said my son just wanted to check out the equipment. To my surprise, the employee said, "Awesome!!! Let us know if you need anything. Stay as long as you want."

I've never purchased anything from this store and honestly don't have a need to. But, it was very nice of them to let us hang out and check out the equipment. Thanks Lansdowne-Moody!!! It made my...