Antojos Locos — Restaurant in Houston

Restaurant Management, I am writing to express my extreme disappointment with a recent experience at your restaurant. I have been a loyal customer and have frequently recommended your establishment to family and friends. However, my visit today was deeply concerning.

I was alarmed to observe unsanitary food handling practices. The employee who took my order did not wash her hands after handling the payment screen and then proceeded to touch raw chicken with her bare hands. When I pointed this out, she did not seem to understand the importance of hygiene. The other employee who was taking out trash proceed to take over cooking my food and I said to them both I don't want to get sick she says I don't speak English. It does matter you speak English or not the basic thing is cook clean food was your hands after handling the register and taking out the trash is to wash your hands before you prepare food and wear gloves especially dealing with raw meat cross-contaminationb that is communicated in any language .

I understand that miscommunications can happen, but food safety is paramount. I requested a refund, which was provided, but I left feeling very upset. I hope you will take this feedback seriously and ensure that all employees adhere to proper food safety protocols and the safety to everyone who eat here. I will not be returning because this is wrong and to be aware of the food...

I should have known from the empty parking lot at 6:40pm that this place was garbage. First off, the customer service is so rude!! I walked in and I, the paying customer said "Hello!" The worker just looked at me and my family and didn't say a single word, nothing! I wanted to leave right then and there but I have my children that I knew are hungry so I stayed and will never come back. Then they also have the AUDACITY to charge a 3.75% service charge... for what?? Literally no one here but the workers. I will never come back and will never recommend this place. A simple "hola" would have been fine or maybe even a small simple smile but nothing. Nothing special about the tacos, the Limon drink tastes like water and no sweetness whatsoever, the watermelon drink is so so nothing special light watermelon flavor. The ONLY friendly staff member was the chef. A lady in a green apron asked "todos bien" maybe the chef needs to switch rolls and be in the front of house cause the other...

This is a relatively new place but WOW! I walked in and asked for the tacos which I wanted to try multiple meats and Abraham hooked me up with the beef fajita, chicken, and threw in an extra al pastor taco for free because he wanted to show me what they had. I was nothing but impressed with my visit. Abraham showed me incredible service and you can tell he is not just friendly but passionate about his business. Aside from that the tacos were out of this world. I’m not usually an al pastor fan but that turned out to be my favorite. Also if you are looking for a delicious and SPICY salsa they have it here. He is not kidding when he says be careful with it. Coming from California I was looking for authenticity and I found it, I can’t say enough good things about this place. If you’re looking for good Mexican in the Houston area you have just found it. I will be back to support Antojos...