H-E-B Houston — Local services in Houston

Want to give more stars for the people in the guard shack for being organized, prompt and pleasant, but size and space of the facility, the amount of time we waited at the dock to be unloaded and ultimately receive paperwork gets 2 stars. Full load of dry paper goods with a 6:30pm appt. There is street construction on the street of entrance and there seemed to be no cement drive way entering the facility, so in the rain it was a gravel mud pit. 50+ trucks in the waiting lot, super cramped, and little free space to maneuver. To check in at the security shack you need your license plate # along with usual information to save an extra trip. We were called to the gate at 6:45 to get docked, docked at 6:49, and took 4 hours to unload. This place is super tight and busy, and there is no space to pull up, you will have to do a 45 angle backup and many drivers seemed to appreciate a second set of eyes. There’s probably 5 other rigs trying to dock at the same time as you. Seems like shift change during our drop off slowed things for us. STRETCHED FRAMES/OVERSIZED TRUCKS WON’T FIT! We knew we were finally empty by 9:40 but continued to wait for “the text” to walk in and grab paperwork. Finally asked around 10 if they had our correct phone number, they said they were working on taking the pallets apart and she hadn’t received our paperwork. My husband walks in at 10:30 for an update, a new guy on shift tells him he knows nothing, while the lady finishing her shift stood right behind him and confirmed nothing. Finally got paperwork at 11, had already printed our time out for 10:48.. all you had to do was send a text bruh Had to ask for our straps back, to which a warehouse worker replied, “oh, you want...

If you're picking up a preloaded pallet or cardboard then you more than likely won't have any issues like everybody else might have. If you're live unloading you're stuck like Chuck. Be sure to bring an empty trailer this is important you need one. No matter what you'll take beltway eight probably to Clay Street and Daniel one up turning on to Woodburn and go and park in the vendor parking area. Then go to the security window and give them your pick up number. Corkboard and pallets are going to be by building G which is going to be in the gate make a right go all the way north and then go west and then you'll take a little road all the way to the building at the far north corner. There you can either drop your trailer your empty and pick up your loaded because more than likely your load it is going to be by building G. Or by the fuel pumps. Then you will go to door 500 which is just south of building G it's a walk in man door in the corner of an L-shaped part of the building there you'll walk in through two doors and find a window where you can pick up your bills. There is a scale if you need one to get out but I'm not gonna mention much about that. After that you exit through the same gate you came in which is by the vendor entrance....

Two stars only for clean restrooms and friendly guard shack staff. Whoever designed this facility clearly never thought about real-world truck flow. The staging and parking layout is a complete failure — the parking angle makes it extremely difficult for drivers to back in, which causes major delays. To make things worse, the vendor entrance is in the same spot as the parking area, so when one driver struggles to park, it blocks everyone else trying to enter. This setup creates traffic jams and serious safety risks.

They’re also scheduling more trucks than they can handle, which leads to congestion both inside the yard and out on the street. Yard safety is another major issue — yard drivers and H-E-B drivers speed around with no enforcement in sight.

The check-in process is unnecessarily complicated: park first, walk to security, wait for a text, walk again to the gate, drive to your door, and then walk once more for paperwork. It’s a confusing and inefficient system that wastes everyone’s time.

I genuinely like H-E-B as a store and respect the brand, but this distribution center is a huge failure in logistics and safety design. I really hope management reads this and makes serious...