Momentum MINI — Local services in Houston

I had a great experience at Momentum MINI. I shopped around for a Cooper Convertible and decided to make the purchase at Momentum MINI in Houston because of the excellent customer service. Andre who was my sales guy is very knowledgeable, patient, and helpful. We did 2 test drives where he explained everything about the car in great detail.

In the end I narrowed down to two dealerships after shopping around. Both offered comparable prices for a 2017 red Cooper convertible. As I was trying to make a decision between the two, Andre offered helpful advice and helped me analyze the difference between the two cars such as one has run flat tires and the other doesn't. With Andre's help, I was able to make a decision that I'm happy with. I've been driving the car for two weeks now and have really enjoyed it! And after I bought the car, Andre also followed up a couple times to make sure I don't have any questions and am enjoying the new car. Excellent customer service!

During the process I also interacted with a product specialist who went over with me all the controls and buttons in the car to make sure I know how to use all of them, how to navigate the menu, etc. She was also very helpful and informative.

However, the finance guy who went over the financial details has room for improvement. First of all, he had us waiting for quite a bit, which I understand as he might need to work on getting my credit history and all that stuff. When he was finally ready with the paperwork, he led my family and I into his office and immediately had me start signing paperwork without explaining much; he did not even tell us what the approved interest rate for financing was and expected us to sign the paperwork for financing before telling us how much we're paying and for how long or any details, etc. When we asked what the approved interest rate for us was, he appeared impatient and said he thought somebody already told us. I'd think he should be the person who would share that info with us since he's in charge of the financing. After he realized he forgot to share that with us, he did not handle it patiently. We wanted to have a discussion on the details before deciding whether to finance it over 2 year or 4 years. He appeared impatient and kept saying there's no difference; his tone and attitude made me feel rushed when I just wanted to be informed. I let him know that my bank was able to offer me a lower interest rate, and he quickly said oh the lower rate would just be a $XX difference, which is inaccurate. I quickly did the math on my phone and he did not provide accurate information (it's not $XX as he said). In the end we got it figured out but I did not feel that he was too helpful in the process. As we continued to sign various paperwork, he did not always explain what it was before asking me to sign. At various points, I had to ask him to explain some details as he did not take the initiative to explain and often seemed to just expect me to sign everything quickly. For example, he just asked me to sign the paper for signing up for a MINI credit card without telling me that's what it was. Good thing I looked carefully at everything I sign before signing. Otherwise I might have signed up for things I did not necessarily want.

Other than that, overall I had a great experience at this dealership and would come here again when I look for my next car or recommend others to this place. They have a good selection of cars and good sales...

These Stars are for Jamel Russell, he was very helpful in taking care of the concerns I had with my car, all but one in which he’ll help me with getting my alignment done once I get back from my vacation. My reason for going in is that my oil light was on and I needed to find out why when my oil change wasn’t due until December 2019. I was told that I’d been driving the car and that my mileage for an oil change was or had run out, well fortunately I have coverage for that, then I was told I had a nail in each of my back tires, I ended up paying for two new tires, my question was with the tires how do we actually know I was the cause of the nails being in the tires, unfortunately I didn’t get the coverage for my tires and rims, my fault. I did go over to the used car department where I bought the care to see if it was to late to purchase coverage, and I was told yes it was to late, I asked if there was any way to purchase the insurance and I was told it was something I should have done while going over the coverages because it was going to be part of my note. I feel that since this car is still considered a demo car because I’m having problems receiving my title and license plates, it should still be taken care of by the dealership, until they resolve the problems. Eventually, my insurance company along with the lender are going to start asking questions about what the problem is. On the other hand I’ve got issues with Momentum selling me a car that would have problems with me receiving my license plates due to the fact the BMW emblem wasn’t on the title. To me I’m paying my notes on time and I was charged tax, title and license, I’ve seen the tax but not the two others that come with it and its now going on 5mths. I totally feel like I’ve got the runaround on really finding out what’s really going on, now I’ve been told there are other purchasers but I’m speaking for myself only. I’ve repeatedly gone into the used car sales where I purchased BMW 4-Series plus have gone to the new cars office as well, and all I’m getting is talk. I feel its very uncomfortable as well as unfair that Momentum can’t get the job done. I’m trying to be patient about this situation but enough is enough, I feel as if I’m paying notes on a car that’s not solely mine yet, and on top of it all it should be embarrassing for the company to do business in this manner, why was this explained before the sale of the car and maybe find me an non-demo...

No I would not recommend this dealership for someone who will be bringing their car to be continuously serviced. I’ve been taking my car to this dealership for the past five years, and while things were fine in the beginning, my experience over the last two years has been extremely disappointing. Early on, I was constantly contacted about selling my car every time I came in for service, but that stopped as my car got older. I’ve always brought my Mini in for regular oil changes and followed the dealership’s maintenance recommendations but recently, it feels like they’ve done nothing but try to take advantage of me.

For the past several months, I’ve had an ongoing issue with my engine light coming on and the car starting slowly. I repeatedly informed maintenance about this issue for over four months, but was told “it’s just an old car” and that nothing was wrong. When the issue got worse and my car would barely drive, they guessed it was the spark plugs which didn’t fix anything. Then, they said the battery was still no improvement. Finally, I was quoted over $6,000 to fix what seems like no one knows the true root of the issue. At this point, it was clear they were guessing and trying to see how much money I’d keep spending rather than actually diagnosing the problem.

It also became obvious they were aware I was considering a new car and were more focused on pushing me toward that than providing real service. No one ever followed up with me, and I’ve since decided to take my business elsewhere. I have purchased a different one please do not have anyone contact me to buy a car, I'm not interested.

I will not be returning. To be completely transparent I feel scammed. Although it is my car no one from this dealership has directly contacted me, so I'm not sure why my parents are the only ones being contacted. It was communicated through my parents not directly to me again, that I would be receiving a credit for the last thing, which I never received because it was probably also a hoax. I no longer have a Mini Cooper, but if you live closer to the Woodlands I would go to that location instead. I will never take my...