Whataburger — Restaurant in Houston

This has been my favorite Whataburger because it’s close to my home and they have the food my kids like. Today I was upset and bothered by the service of some of the employees and their comments while I tried to pick up my order. I placed my order for 4 meals and I did not get any notification on my app that the order was cancelled or that the location had issues with mobile ordering ( I never cancelled my order) As I picked up my order they asked me to show my receipt because it said I had cancelled the order. Not only that another employee with a vest coming into the building also said I cancelled and I felt humiliated because every employee turned to me as if I was the one to blame. The cashier then told me they were working on the system and that might have caused my order to cancel and now the transaction shows pending. What upsets me is the fact that my kids wanted the food today and not tomorrow when the transaction refunds since it was whataburgers technical issue and not mine. Once I got home I called the store since my mother was the one who paid for it and was told whataburgers system indeed cancelled my order due to it being worked on in the building. I would recommend for any inconvenience to the customers and avoid what happened to me, to lock the online orders when working on the system because you never know what someone is going through and this was their meal for the day and now there’s nothing to buy with since the transaction is pending. Also talk to the employees about having respect and decency towards customers when they are not involved in the conversation of a customers concern. This has been the far worse experience I’ve ever had before, other restaurants refund the balance within 10 minutes or so. Now we have to wait until tomorrow. This just made my...

Stopped through here on a Wednesday after work and running a couple of errands. No cars ahead, pulled straight up and ordered. Get to the window, and checking my receipt notice a charge for cheese on one burger but requested no cheese on both burgers. So they had to fix it. We wait, they come with the bag and just to confirm, I ask "no cheese on both right?". He looks in the bag, asks the back why the burger is wrapped in yellow if it's no cheese. He says just a minute, walks away. We wait. He comes back, apologizes passes the bag. Per Google, I live 0.7 miles away from this location. We go straight home, straight to eat and the burgers thankfully have no cheese but everything is cold. I could understand if there was a drive, but to have to wait for the order to be corrected twice, then go less than a mile away and the patties were literally cold to the touch, fries lukewarm. We had to heat everything up. As a tired moma crunching time and trying to conserve her energy, this is beyond frustrating. Workers y'all gotta do better. Get off y'all phones and do...

I went through the drive thru and purchased a meal when i ordered my food the app wasn't pulling up yet and i told the drive thru person i would be using it-when i went thru to pay and when I received my food, the woman with glasses in the window was polite but didtnt care to help my issue as far as applying the rewards from the app to my bill, instead of separating the food and adding the reward she just charged for everything and added a side of fries(my reward). Once again, she was not rude she was polite but her response was that this issue was my fault. I let her know i did not want an extra side, i just wanted the rewards applied to what i ordered . At previous location's when i have trouble with the app they are always happy to fix the issue at the window. However at this location they instead, blamed me( the customer) for trying to communicate with them. I understand you have window time to get cars thru, but when there is only one car waiting in line w the food not even out yet. i felt like this issue could have been resolved quickly from the help...