Texas County Memorial Hospital — Local services in Houston

I waited less 5 minutes before being taken back to an ER room. I had a true medical emergency. Several nurses were in the room with me getting all my info, helping me into a gown, hooked up to monitors, asking all the questions that needed to be asked , etc. ER dr came into my room within 10 min or so. Asked all the appropriate questions, examined, tests & meds ordered immediately. Nurses accessed my port, got me my meds, tests were all done quickly, & everyone was kind, caring, & helpful along the way. Results came back in a reasonable amount of time. Doc came in just to check on me a couple times while I was still in the ER. He also came in to give me test results & informed me I needed to be admitted. My pain, nausea, etc were all addressed & managed very well. Unfortunately there was a communication breakdown between the ER dr & the surgeon on-call while I was being admitted. I'm not sure of the details...but it caused a lot of confusion & frustration for me & the floor nurses. Everything was very confused, tests & meds ordered...cancelled...ordered again...cancelled again..... Blood transfusion ordered 2 times & cancelled 2 times. .....BUT...once the same surgeon came to see me early that morning everything was thoroughly discussed & straightened out immediately. Blood transfusion was reordered & started quickly. He spent a lot of time with me...no rush... great bedside manner, believes the patient knows what works & what doesn't, & that everyone is different & they need to be treated accordingly. He really listens to you!!! My comfort, trust, & questions were all very important to him. Very pleased with the treatment I recieved from both drs (even though there was that communication issue between the 2 of them...it was rectified quickly). Most of the nurses & techs were great. The others were average...but no complaints. This was the 2nd time I was a patient here. The 1st time (over a year ago) I was in ICU. I had zero complaints that time as well. There's an ICU nurse (who's also one of the night-shift House Supervisors) named Paul. He is amazing!!! He's well-loved & respected by staff & patients. He deserves a shout out! I'm very sorry to hear about other's negative experiences here. I hope they give TCMH another opportunity & it's a much better experience for everyone. Thank you to everyone involved in my care at TCMH...I...

My son died after being seen 4 times for fainting. Let him go back to work. And home, with nothing but a possible pinched nerve. No blood tests, or they would've known, my son was exposed to his car exhaust.We were not notified of his several visits, because he just turned 19, and a so called, adult.He should have been in a hyperbaric chamber! We were notified by our neighbor, that our son was in his car asleep, and could not be awakened. Went to West Plains, they couldn't do anything, by then. But was flown to Springfield. All too late! My sons brain was eaten up by the exhaust fumes. We watched him dying, for a month.He was able to breath on his own, but too late to make any kind of recovery! There was no chance of him ever becoming conscious! Nice work, people at Houston hospital! Just a simple blood test would have shown why a perfectly healthy boy would've fainted at work at least 4 times! Our son wouldn't tell us about the visits, cause he didn't want us to worry. He was an adult, and he wasn't going to tell us. He just turned 19, and that doesn't mean he knew all there is to know about life and situations. Don't know who was that dr. but should be fired. They had the ability to send him where there was a hyperbaric chamber, if they had only have done a blood test. I don't know who you think you are, but you have no right to have a medical license! I hope this weighs heavy on you, shame on you! This happened in September/November of 2019. My son was a beautiful, kind, and caring person, just a perfect human being. And to loose him this young, is a tragedy,you can't replace! Or go on with life. It really burns me up inside! Inadacasy! Should not be tolerated! That person or persons need to quit their profession! Should've never of happened, with a qualified dr! Don't let something like this happen, go...

Came in on an afternoon after an icy fall down steps. (I have 2 artificial hips.) There were only a couple of people in the waiting room when we arrived. The registration clerk checked me in and never gave me an identification bracelet. I got x-rayed promptly. The doctor came in to the room long enough to tell me the good news. "It will be a short ER visit, nothing is broken". Never examined me, never reviewed my history or anything. Then asked if I was allergic to anything (which I am) and said he would call me in something for pain. When I got a copy of my medical records, they stated that the triage nurse checked my id bracelet (non existent), reviewed fall risk assessment (never done) and also stated that I am 5'8" (not even close I'm 5'3"). When I filed a complaint with the QA department, the first time they stated that my complaint was that the doctor only poked his head in. They advised they pulled camera recordings and he came in the room twice. Well my complaint was that he didn't examine me. I called back to clarify. My complaint was then reviewed by the Medical Staff QA Chairperson, Dr Hawkins who found the care was appropriate. I have filed a grievance with Medicare as they are not allowed to charge for services they didn't perform. I was charged for a mid level ER visit. At the very minimum an exam should be performed along with a history and physical. I used to work at a rural hospital for 10 years and I understand it can be hard to recruit and retain physicians for rural care but we shouldn't be scraping the bottom of the proverbial bucket. I will drive to a different town for ER care...