Dura Supreme Cabinetry — Local services in Howard Lake

If I could give negative stars I would. Purchased Dura Supreme kitchen cabinets from Seigle’s Cabinets. We put in a “reservation” (official order for cabinets without having signed the contract yet) for cabinets on 5/26/22. Working with our designer Amber was a joke, she was disorganized, scattered, and not proactive. In person meeting with her were left unfinished and very little was accomplished. She was constantly making mistakes. Forgetting to add requested items to the design, never realizing on her own, it was our responsibility to make sure she did her job. We had asked for solid wood cabinets and we were directed by Amber and the president of Seigle’s to Dura Supreme cabinets. Amber said they met all of my requirements, solid wood cabinets with dove tail solid wood drawer boxes as well as capable of doing mirrored mullion cabinet doors. After signing the contract there was no communication unless there was an issue, then it was a mad dash to find a solution. We were given an estimated delivery date of 11/24/22. 10/4 Amber called to ask if we’d like our cabinets early- 12/5. I was taken aback because “early” was actually late. The week before delivery I’m told one cabinet will not be arriving (backorder) the remaining were delivered on 12/5. We only opened the tops of boxes to check measurements and verify colors were correct. Two of the wall cabinets didn’t have finished sides and we there was missing light rail, they had to be reordered and didn’t arrive for 5 weeks. After 33 weeks of waiting for cabinets we were told the last should be arriving, so our contractors began. Our cabinets were delivered by seigles into our home where they sat unopened and un disturbed until they were ready to be installed. 1/9 our contractors begin opening wall cabinet boxes and there were dents dings chips on many of the cabinets. The damage was underneath the protective packing provided for transport, many items were dented or damaged behind the fixed and secure full overlay doors. When the contractors began opening the base cabinet boxes almost every cabinets sides (the area that meets the floor and the cabinets stand on) were broken. Not just chipped or dented, I mean broken falling apart crumbing into pieces. How would solid wood boxes fall apart so easy? Well well surprise surprise we didn’t in fact order solid wood cabinets Amber actually ordered us furniture board cabinets!! Requested items were missing flip down drawers and tray dividers and the kitchen sink base had the wrong colored finished sides!! I called Mark Seigle the president of Seigle’s cabinets told him about the mix up and the broken cabinets he said he would get back to me and I emailed a few pictures. I made a photo file in my phone called broken cabinets with 80+ pictures. The next morning I drove to Seigle’s and showed Mark the pictures. He scheduled a site visit to see in person the terrible cabinets we received. We’ve been told by DS and S that cabinet’s apparently don’t need feet to stand on so the broken bases are irrelevant. The cabinet boxes are not square and joints overlap or fall short, it looks like a child assembled the cabinets. We’re told caulk will cover the uneven gaps along the crown moulding and light rail. Nothing will be done about the unsquare and improperly assembled cabinet boxes. Corners of finished cabinets are dented chipped and peeling- were told a furniture repair company will address these issues. There’s stuff stuck in the paint on many of the painted doors with cracks and open joints on just as many. Some drawer boxes don’t fully retract or retract unevenly. They have to reorder items that came wrong and are unusable, so it will be another 6 weeks wait. When I asked for the damaged and crooked cabinets to be replaced and made correctly and at least be made square, I was told no. To Seigle’s and Dura Supreme it’s totally acceptable to sell someone damaged brand new cabinets and offer...

I am a prior customer of Durasupreme for a total house remodel (and informed the regional and VP of sales) and had been impressed by the quality of the product, so when were remodeling a bathroom, we chose this company again. We ordered ~$12,000 worth of cabinets in APR21 with a delivery date of 4-6 weeks and informed the contractor who demolished the current bathroom. Approximately 1 week after doing so, the local vendor informed us the delivery date would now be AUG21. The vendor complained to Durasuprems and was able to wrangle a JUL21 delivery date. The real issues began with the delivery of this order, marked as complete and inspected by Durasupreme. Evidently damaged doors, a missing door, mismatched panels and a mirror that had the mounting holes drilled on the incorrect side constitutes a complete and inspected product at Durasupreme. The local vendor was contacted and finally weeks later the replacement and original parts arrived. As one would expect, the contractor who had to return to the jobsite on 2 additional occasions charged fro his services. When I contacted Durasupreme to inquire about what compensation was in order, I was met with a cacophony of gibberish that they had met the warranty and also it was “industry standard” to ship an order with missing or backordered parts. That would have been nice information to pass on the the vendor or the customer perhaps? After numerous calls and emails, I finally was granted a call with the vaunted VP of sales, who after spending 10 minutes telling me how great his company was and all the meetings they had over my issues with this order, flatly denied that any funds were due in spite of this laughable production issue and customer service. Do yourself a favor and find another cabinet company as Durasupreme now delivers supremely priced products, 3 Stooges level handcraft and abysmal...

As a professional designer in the kitchen industry. I have found Dura Supreme to be so helpful with my clients.The value of Dura Supreme gives me a palette to work with in fulfilling all my clients needs. Designing a kitchen is very much the same as creating a painting. You need paint , colors, brushes , drawing paper , erasers – style of painting to each his own. Same holds true with designing a kitchen and Dura Supreme gives me that ability to do that for my clients. For example Dura Supreme allows my clients to select accessories that add value to their organizational details that my clients want. It’s the ability to design in the interior of the cabinet. I can design for a client who is interested in the European style of cabinetry ( FRAMELESS CABINETRY ) and give them a door style that is contemporary or traditional . I can design for a client who wants FRAMED CABINETRY or inset frame or beaded inset or a standard overlay door. Stacked wall cabinets for high ceilings. I can design Island that are at my figure tips with modern updated appeal. Style trends are another thing I appreciate from Dura Supreme . Trends are always changing , but I don’t have to worry about my palette running dry on old paint. They stay up to date and make the changes so I don’t have to worry about it. Best of all my clients don’t have to worry either. Also if you need customization on a particular cabinet. That’s not a problem. Having the ability to make dreams come true for my clients is what Dura Supreme does for me. It makes it a joy to design with . If your planning a kitchen and looking for exceptional cabinetry. Dura Supreme is the cabinetry that allows me to make it happen. That’s what...