Livingston Antique Outlet — Local services in Howell Township

I have spent a lot of money in this antique mall. I have noticed on my last several visits that my boyfriend and i are most definately being followed by a sales associate. The associates are hot on our trail as soon as we walk in the door. We'll spend 2 1/2 hours looking at everything, as there are many interesting things to pursue, and at no time do any of these associates leave our side. As a matter of fact they come right up into our space in whatever booth particularly interests us enough to get a closer look at everything with in it. The first time i thought it was random but after the second, third, fourth and so on occurances, i began to figure this was some sort of profiling. I am a holes in the jeans, concert tshirt wearing gal and my boyfriend has long hair. I dont even bring a purse in fear i'll knock something over. So i just walked out today, again feeling insulted, profiled and just fed up with a place that prefers making their customers feel bad rather trying to just be a little discreet for God's sake. Its rude and im done shopping there at all. Shame, i usually only come when i have at least $200 to spend. Im sure their vendors wouldnt appreciate all the potential business they chase away. And by the way, i have owned 2 business's in this area myself and have been a Chamber member for years. And to Lori Wengle......dont insult anyone reading these reviews by replying to me with your standard response to these complaints as though you have any intention of getting to the bottom of anything or remedying the situation. Your staff members are trained and instructed to do exactly what they are doing and its borderline discremanatory. If everyone partook in this derelict, unprofessional practice of yours affected left a review, your rating on google would be far less favorable. I'll pass you by and shop at one of the many antique/collectible shops that may be a bit farther from home, but actually appreciate good, return customers when they frequent their...

This place has a lot of cool things so it was a shame when the customer service was poor. My mom and I stopped in and it was our first time there. I picked up two packs of baseball cards as I wanted to purchase them. I was holding them with me as we continued to walk through the store because it is quite large and there was a lot more I wanted to see. A bit into our perusing we noticed that one of the men who was working was following us around. When we headed to the back of the store my mom decided to head to the front and she heard a woman say over the walkie talkie to “watch the two women, they’re in the back” and at the time we were the only two women together in the store. My mom came to join me in the back and the man that had been following us asked if he could take the cards up to the front to hold and my mom jokingly said “oh yes because they are so heavy I can’t bare to carry them” but then politely declined as they were just two packs of baseball cards. It was then clear to my mom and I that he wanted to take them to the front as he most likely thought one of us would slip them in our pocket and try to leave without paying. The entire encounter was weird and uncomfortable and I was so ready to just walk out and leave the baseball cards but my boyfriend would really appreciate the Spider-Man baseball cards so I sucked it up, paid and left. Safe to say we will not be stopping in...

The dealers and booths are pretty decent - good variety, decent items, decent prices. However, I feel bad for the dealers because the people who run the store are horrible. They have no idea what customer service is. I was purchasing about 10-12items and some were from a booth with a 20% off sign in it. I mentioned the 20% off while checking out and they denied the sign was there. After showing them the sign, they then pointed out the sale ended the day before but apparently they did not take the sign down. They refused to honor the sale or offer any discount on the items. I selected a few items that I didn't want to purchase after learning that they would not be discounted and they were set aside. Then the remaining items were wrapped and my credit card was charged - but the kid at the counter only rang up 3 of the several items I still wanted to buy. It was a big mess but I didn't want my credit card charged twice so I left quite unhappy and with no attempt at resolution from the employment. I do not recommend...