Carriage House — Local services in Howell

This store has so much potential and looked whimsical from the sidewalk. To be fair, there are a lot of fun items here. HOWEVER, the customer service left much to be desired. I use a cane and need a little extra space- the store is tight but I managed. That is, until an associate started stacking the sidewalk sale bins around me while I was actively trying to shop. Strike 1. My husband and I moved to a different area and asked for a specific Jellycat to be pulled down from a tall display. Before it was even taken down the associate barked the price at us and made a comment about not taking it down until we knew the cost. Strike 2. Then she takes the Jellycat down and walks PAST us with it. I asked to see it as she walked past and she said sure...but she continued to walk away from us with it until she threw it on the counter (even further from us) and never acknowledged us again. Strike 3. Not only was every associate rude and unwelcoming, they barred access to someone clearly in need of it. We promptly left. I will...

This is the most awesome gift and goods shop I’ve ever been into! The children’s section is especially cool, right when you walk in the thoughtfully curated sections extends from floor to ceiling. They have timeless selections (wooden toys,) trendy hair things and everything else in between! As you walk through the store you’ll find jewelry, candles, bath and body products, Polish pottery, fairy garden accessories, stationary, accessories for person and home. It is such a neat set up of great things!

*My last visit was to take my kids to shop for their sibling turning 3. Within moments they were each able to find something for her that was an excellent fit. She just loved the items they picked out (unicorn fairy wand, bracelet, reversible sequin bag and jewelry box.)

Great customer...

We were so excited to shop downtown, however, this shop had steps to enter and our daughter uses a wheelchair. When I went inside to inquire about alternative entry the gal behind the counter told me “that’s for deliveries only” when I let her know our daughter was in a wheelchair she shrugged her shoulders and said “sorry” and walked away. People standing around were as shocked as I was. Also the lovely owner of the consignment shop across the street couldn’t believe it. While we understand historical building do have limitations this was...