AT&T Store — Local services in Huron

Absolutely worst experience. They did not answer any questions and did not know how to transfer my information and I left with a bare phone. I went back and did their job for them. Getting my phone number transferred to another line, They told me I didn’t need a pin, and I did when I called the customer service line. They told me I didn’t need this and that and we did. They did not know how to help me. They did not know the process of it because they were not a corporate office? Also they sell WiFi but their building WiFi took 3 hours to transfer my information. I went there 2 times and spent over 2 hours each time. Called several times for information and was told they had to speak to their manager and would call me back but never did. Stay away because they do not know how to get you your information, I had to go on REDDIT...

My wife spent over 2 and a half hours in the store, 2 of which she was waiting for someone to ask her if she needed help. The next half hour was spent trying to convey to your associate that she was trying to make sure the payment came out the correct account, now we are waiting to make sure it does because after it was all done she still doesn't know for sure. We are checking into an other carrier. This seems to be a thing that happens more and more frequently. This was supposed to be the manager from the Aberdeen store, I think your people need to be trained on how to communicate with the customer on the...

This location is massively understaffed. I should not have to wait an hour just to be told that I can't be helped. AT&T is a tech company in 2021; it's ridiculous that they can't do everything over the phone, text, chat, email, an app, or any number of things that don't involve going to a physical store.

Edit: I'm taking another star off my review, as an employee at this location intentionally gave me false information that led to...