Don Victor Jewelers — Local services in Indio

Disappointed to say the least. I incessantly get texts from this business about events and “gifts” and other marketing media. I’m in the market for a wedding band and I thought I’d return to provide patronage and purchase it from them. I’m out of state currently so I thought I’d send a family member to look around on my behalf and while they were there also collect this “gift” that I’ve gotten fifty text messages about. They were hardly presented the option to look around before they were told they needed a name and phone number for the client collecting the gift. This turned into telling this family member that I needed to be present and all kinds of other ridiculous formalities. Mind you, if that’s the case then so be it (seems silly to me and sillier to not mention that in the tons of text messages urging you to stop by.) What I can’t quite wrap my head around is the absurd & unnecessary attitude of the woman on the sales floor acting like she needed a birth certificate and the constitution of the U.S. for some cubic zirconia. There’s a way to treat a guest in your business and a member of your community and that simply wasn’t it. There’s no longer any class at Don Victor and even less humility. I have zero intent on ever supporting their business again. I hope their values are reinstated and they are reminded of how important it is to treat their clients with consideration and kindness, for their sake. If they continue with people like that at the forefront of their business I do not see their business flourishing in any way, shape, or form. Have the day you deserve Don...

There are dishonest and unskilled people working at Indio store. I brought my Omega watch here for a simple battery replacement on April 10, 2023. I noticed the watch didn't go right in a few hours after the service. I left Indio next day, and didn't bother to claim the service. Instead; I disputed $35, the service fee, through my bank on April 21, 2023. When I got back to Canada, I took it into a reputable Jeweler near my home for a new battery on May 2, 2023. When the expert opened up the watch to change a battery, he found a lot of damage to the watch. I heard that he had to order parts to Switzerland to repair the watch and it would take 4-6 weeks and cost several hundreds. I phoned Raul Moctezuma on May 2 to let him know that he badly damaged my watch when he changed the battery, and while my husband and I were waiting at the store; and so he should pay for it. I had contacted Don Victor’s and had got the run around. They haven’t been willing to pay for the damage to my watch, and RM keeps denying what he had done to my watch. Daniel said that they didn't agree to get the watch fixed at some where else. I highly encourage no one to go here for watch battery replacements. After the multiple conversations, I have had over the phone and the text messages, and photos of the invoices I’ve shared with them. I find them very dishonest and would never recommend their services to...

Absolute worst service was told watches mechanism would be fixed in 3 weeks at the 3rd week i called and asked if the watch was ready Raul told me one more week i said ok no problem , next week comes i call again after not being told its ready the week later the man on phone says he is not sure and Raul will call me back , he dosent i then wait two days call him and he says sorry the person we sent your watch to is not letting us know if it is ready i then say can you just get the watch back and i will take it somewhere else and he says that what im trying to do , i was at a loss for words he then says i will call you as soon as i know anything i say ok , never calls i call one week later And he says oh ya it will be in in two days and i say ok i will be there, next day he calls me by the way they couldnt fix your watch so there will be no charge after over a month nothing then get the watch back and it has gouges and marks all over where they tryed to open the watch DO NOT GO HERE side note they looked at my wifes ring and said 3 prong holding diamonds were loose , took to another two jewelers to get second opinion and both said the...