CVS — Local services in Ipswich

There’s a common theme in the reviews which customers have excessive wait times. If you don’t believe that’s true, look at the screen shot.

This store is understaffed often resulting in wait time (in-person or on the phone) to be excessive resulting at times the medication not being dispensed as written. For example, they’ll give you a 30 days supply versus 90 and for a few customers this results in a higher co-payment. The pharmacist will tell you it’s the insurance company or the prescribing provider but after spending a few hours calling them, you learn it’s the pharmacy. For me it’s not the first so when I pushed back, the pharmacist goes to the computer quietly and then tells it’ll be ready in an hour…WTF.

The store is small making it difficult for some customers to navigate if they try to...

Worst pharmacy. I waited in the Drive-Thru for 20 minutes after the pharmacy tech asked for my insurance card that I had already provided online with a photo. When I tried to get her attention to see what was wrong she ignored me and was rude. After all that they lost my Covid test. In addition, the pharmacy doesn't ever answer the phone. I was on hold for 30 minutes one day, 20 minutes the next, and 20 minutes again before each time giving up and hanging up. From now on I will go elsewhere for a Covid test and will shop elsewhere.

Now I am sitting in my car to have a retest for the covid test that they lost, and they just told me the system that their system is down and I can't do the test! I would expect the company the size of CVS could do much better....

Greatly disappointed in the service at this pharmacy. I was given the wrong medication even after I tried to explain that there were two scripts for similar but different medications. My doctor tried to get through multiple times before I got there to straighten things out with the pharmacy but they did not answer the phone and there wasn’t a voicemail box for them to leave a message. When a customer has a question or concern I suggest the people working there actually take the time to explain what the medication is rather than just flashing the label on the bag. And maybe get a voicemail set up for prescribing doctors to leave messages if the pharmacy staff can’t be bothered to...