Cassell Brothers Home Services — Local services in Irmo

We chose to do preventive repiping of our house due to a busted pipe after this past ice storm. Cassell brothers was our second quote. Jeff was our main tech after the original tech was no longer with the company. He came out the day prior to see what the house looked like and scope of work. I had already picked out our replacement fixtures and they honored that. It was advised at our original appointment that we could get our fixtures replaced and quoted, to include a new toilet. I made sure to ask that at the beginning of this entire process. The job was not easy. It is a 2-story house with pipes going up the back of pantry closets instead of the wall that was hollow. The previous owners redid the bathroom and didn't put in an access panel to the bathtub. Then the pipes were run behind the wall between the shower and tub instead of under the tub. That meant a remodel instead of pipe replacement. We were able to work through that with shut off valves in the garage so that when they do break we can stop the damage as quick as possible. They tried to cut as few holes as possible. They truly are small holes. The worst was my upstairs laundry somehow having 4 90 degree turns instead of just going straight up the wall. Luckily we knew from the get go that we needed a dry wall person and knew someone to work with from the get go. The holes will be fixed the same week. That is not Cassell Brothers fault. They are upfront that you need a drywall person. Make sure you do that. We also planned this 6 months in advance so we had everything set up. The price was honored, with all the work. They spoke and told me everything the whole time. Even when my husband and I had a miscommunication about the "hot mess that is the tub", they were very good about communicating and coming up with a solution. We knew they were honest. We also had our PRV replaced and the water pressure is great. I am sure that was always our water pressure problem. I am glad we did it. This was a good experience for the work being performed. I was also able to work the entire time from home. I do recommend being home. It was so much easier for quick decisions. It took 2 days and they were done before 5 each day, plus made sure we had a toilet, sink and shower. If we hadn't replaced fixtures, I'm sure we would have had more available day 1. I...

12/7/24 Our heat went out the first cold week of the winter - yikes! Drew is an absolute wizard! He was my second opinion on the (fairly new, under-warranty) unit. It’s a Trane system that needs a new motor. I was originally told we’d have to wait for the part to come in to fix the unit (2 weeks). The space heater I had bought wasn’t going to carry us for 2 weeks. Drew showed up and said, “I’m going to do my best to get you up and running tonight.” Although he agreed with the previous tech about the problem, Drew sat down and explained to me what had happened and how to prevent it from hopefully ever happening again. He then went under my house in the cold and very quickly figured out how to rewire the system to buy some time until the part comes in. I thought it would take a miracle to get heat in my house again. And that miracle was a technician named Drew!! It’s been two days of bitter cold and lows in the 20s and the heat is still holding. The part needed was expedited and will be repaired sooner than the two weeks estimated. 5 days without heat was pretty rough! But Cassell Brothers did honor their warranty, not charge me for these visits, and took care of us the best they could.

5/30/24 Our AC went out the night of Memorial Day. Cassell Brothers answered my call late that night and gave me the first available appt. Michael Peel was the tech who came out. He is a well-mannered young man who is very good at explaining what he's doing and works extremely hard. When he diagnosed the problem, he knew he'd have to make a return trip. Patrick from Cassell Bros called the next morning to tell me Michael would come back after all his other jobs the next day. Michael did. He worked hard for 3 hours and did a fantastic job. Our AC works better than it ever has! Thank you so much for making sure we had AC before the hot weather returned. And thank you Michael for working late on a Friday night and skipping dinner so that my daughter and I would have air conditioning over...

Outstanding Service Experience

Exceptional Quality and Support

I am delighted to share my positive experience with the services provided. From the very beginning, the Mr. Danny Sandy demonstrated professionalism, efficiency, and a genuine commitment to customer satisfaction. Every interaction was handled with care and attention to detail, ensuring that my needs were met promptly and thoroughly.

Prompt and Reliable Communication

One of the standout aspects of the service was the responsiveness of Mr. Sandy. Whether I reached out with questions or required assistance, I received timely and helpful responses. This level of communication made the entire process smooth and stress-free.

Expertise and Knowledge

Mr. Sandy’s expertise is truly impressive. He provided clear guidance, answered all my questions, and offered valuable recommendations tailored to my situation. His professionalism instilled confidence and trust throughout the service period.

Customer-Centric Approach

What set this service apart was the genuine care shown for their customers. Every effort was made to ensure a positive outcome, and I felt valued at every step. Mr. Sandy went above and beyond to exceed my expectations, making me feel appreciated and respected.

Highly Recommended

Based on my experience, I wholeheartedly recommend these services to anyone seeking reliable, high-quality support. The dedication, expertise, and customer focus demonstrated by your team members is truly commendable. I look forward to working with Cassell Brothers, LLC., again...