Sportsman's Warehouse — Local services in Irmo

I live in Charlotte and had been looking for a specific rifle and found out via the website they had one in Cola. Online I got my shopping cart filled with the rifle, 1000 rounds of ammo, and a red dot. I saw that I could get a further discount by applying for their credit card and started that. Something in me said before pull the trigger I better call them just to verify they had it. Sometimes sites are wrong and the store does not have it at all (PSA). So I dialed the store, auto attendant came on and I pressed #2. The phone rang for 6 minutes, guy picked up, and quickly put me on hold. No hello, “can I help you” or “please hold”. Just a click and hold music. 8 minutes later phone picked up and went dead. Pissed off I called back and after auto attendant came, just ringing. Finally a guy picked up, I thanked him for answering and he said “oh boy”. I was in shock and he heard what I was trying to do , verify a 1800 sale total! He transferred me to the gun section, and that phone rang until I got clicked again. They clearly have enough people to think that the customer is not important, nor is the money they want to spend. I fired 4 people this year for treating customers similarly. Unfortunately this is a bigger problem I am sure. Good news is I gladly went to a local shop, bought a Daniel Defense for myself and one for my wife and one supressor. I overpaid for ammo out of principle and 2 scopes. This company doesn’t need customers! They have enough sheep to adhere to how THEY choose to work. I look forward to watching a company like this implode due to the disease of laziness and entitlement. Sorry boys and girls, without us you wouldn’t have jobs. Maybe this review will hit the right ears/eyes to do something but probably not. Whatever guy answered the phone on 10/26 , was working the phone and the guy at the gun desk between 1-3pm listen up. I hope you both get treated the same way when you want to spend your hard earned cash on yourself and family. You would t make it one week in my company because we live by “the customer is king and...

Worse customer service experience ever. Two employees Three ‘employees I talked to seem like they were brand new didn’t know where anything was and the fish associate acted like I was disturbing him. The younger short guy almost balding with white hair not the older one in the Guns department didn’t know where anything was . I asked for ponchos and he told me a totally different area than where are located. I saw one manager dude with the long beard helped one customer and then walked away and didn’t interact with other customers. The organization that the store has is confusing. You have items not where you would normally put them and out of place. Assorted hooks they had one selection and were out of stock on the others. This store need better management and employees that actually know and have knowledge of the whole store, this store will go out of business with improper management and unfriendly and inattentive and unprofessional employees. I he lady that was in the clothing department was very helpful and actually know the location of the ponchos. The response from the owner was so offensive, many of the reviews on here have the owner replying back with a 1-800 and a email to address further issues. Attention: owner of the Columbia SPORTSMAN'S WAREHOUSE- Are my issues less than what the other 1 star reviews have similar issues? They got a better response than me. My Google reviews get 130k views daily. My review will stay at 1 star until proper management is hired with actual staff members caring about...

I went in looking for a specific type of 9mm ammunition, I couldn't find it. Clerk wouldn't get off his dead rear end and find it on shelf or in store room. (He was not previously engaged in helping anyone else.) The second item I wanted different lazy clerk waves me toward the magazines, I request assistance finding a magazine for my specific shooting arm. Clerk says if you can't find it, we must be out. (He was engaged in shelving stock, and not with with any other customer.) Magazine would have been for a shooting weapon made by a manufacturer one of the 5 oldest and biggest makers of sporting arms that has been in operation since well before the Civil War, but these folks are too lazy to help find what I was looking for. I went to Palmetto State Armory, found both items, bought them, and was done in half the time it took me to NOT FIND ANYTHING I NEEDED AT SPORTSMAN'S WAREHOUSE. Not going back. An aside, I was in a manual wheelchair, due to arthritis, and it took almost a police whistle to get any attention from clerks at Sportsman's Warehouse, once I did, they must have figured disabled means I don't hunt or target shoot. I can and I do. Licensed hunter & fisherman. I'm appalled by the attitude. I doubt anyone there could win a target shooting match with me, but they may be afraid to pick up the targets or the hearing protection & somehow I doubt that they might know how to safely handle a weapon out of it's factory packaging, because they refused to find and touch basic items I wanted....