Country Inn & Suites by Radisson, Columbia at Harbison, SC — Hotel in Irmo

The surrounding trees and bushes are all littered with trash, the lobby smelled and the entry carpet was filthy. Tried to make the best of it for the price and need to stay for events we were attending with our child. The 1st room 201 was trashed, the carpets were insanely stained. Chipping paint, bathroom cabinet falling apart, broken shelves in fridge, missing deadbolt/hindge lock broken off. The carpet felt hard, like years and years of filth, spills, and who knows what just layered on.The worst and final straw for that room was the hot water would not get hot. We were moved to 209. Ok we are still trying to make the best and just have a place to sleep at night. The shower would get hot in this room after you let it run for 10-15 minutes. The floors were not so terribly stained as the last but still very dirty. The the fride wasnt broken, so hey, that's a plus. We are trying to make the best of it for our son. There were items left in the drawer of the tv stand, but we moved those to the closet and tried to make the best of it. This shower did atleast get warm after 10-15 minutes, so hey, we are doing better, right? Well not for long. We come back from the event on Saturday 2/10/24 and we were going to stay one more night to have a fun day in columbia. My child who is a very mature 10 and was very tired from 2 days of practices leading to the final event today decides to stay in the room and watch aquaman instead of walking out with us when we went to smoke a cigarette. Up until this point we left one cell phone in the room with him when we went out so he could stay connected and feel safe but this time we didnt. REGRETS. We did not stand at the door to listen and make sure he locked the deadbolt when we left. REGRETS. While we were outside for 10 minutes max, this front desk lady came to our room and scarred my child for life. His perspective, he heard knocks on the door and he said who is it 3 times but did not hear any answer. He had walked towards the door, repeating who it was. Only to hear the key unlock the door, door opens and he to comes face to face with a strange woman he does not know who then starts accusing him of playing with emergency services and says a call came from our room or the next door room. I have taught my son about emergency, the importance as well and why never to play with them. He never has. I believe my child when he said he did not get up from the bed watching aquaman anytime until he heard the knock. #1 he was wore out from the event, #2 he was already comfy #3 he loves the aquaman movies, #4 the deadbolt wasnt even locked which he would and should have done if he had gotten up. We come back inside and get this whole chain of events played back to us by our shaken up child. We went down to address this with the lady who came in our room. She was on her cell phone, standing beside of a gentleman colleague berating him about the way he was checking a gentleman in, in front of that guest as well as us. She looked at us and walked away. Once the gentleman finished he asked how he could help us. He wasnt aware of anything so we told him we needed to speak with the woman who just came in our room and explained the situation. He walked to the back, 20ft away at most, and he tells her exactly what we said and why we want to speak with her. She apprached the counter aready hostile and asked what she could help us with as if she had not just been told. She then continued to berate my child, accusing him of lying and playing with the phone, she was very hostile, vile and disrespectful. She did everything she could to bash my child and justify herself for scarring him for life. She continued argue how she was in the right and "she didnt have to lie so he was the one lying" it was sickening. He started crying and said he didnt want to stay there. I agreed. She said too late we cant get our money back. We are packing and she called to say " so are yall staying or going" I hung up and continued contacting booking as I had no disire to have any further communication with such a...

On Friday, March 23, we checked in, for a weekend visit for our son's accepted student day at University of South Carolina.

After being in our room for a couple of hours, my son told my husband & I that there were bugs crawling on the sofa bed—I went to investigate—-sure enough—several small bugs crawling all over the sofa. We even looked underneath the mattress. Several bugs and casings. Every one looked just like a bedbug. All my might to not throw up. I called the front desk to let them know and tell them they needed to do something…my son could not sleep on that sofa bed. The same front desk lady said she’d have to call her manager to see what she could do, since they were sold out. We never received all back—so, after an hour, I called again. Got a different guy—said he’d call back within 15-20 minutes to see what he could.

After 30 minutes of waiting for a call back, my husband & I went down to the front desk. We greeted Wayne at the front desk with a bag that had 2 of the bugs and told him we wanted a different room. He informed us he could not move us since they were sold out—-they did have rooms that guests were not in yet, but they had not arrived yet; that he had to hold those rooms until 2 AM. He refused to move us—said it the hotel’s policy to not move anyone into one of those rooms. Apparently they did not have extra mattresses either. Wayne did make several calls to see if there other hotels available; but the city was about sold out.

We might sound like unhappy customers—but while we were in the lobby, another lady with her young daughter came down and said she was leaving because her room was disgusting and looked as though it had never been cleaned. (She jokingly said we could move to her room, but that it was disgusting.) Another gentleman came down to tell Wayne that his room had roaches and mold in the bathroom—he asked that we include his room# in our complaint to the hotel. I have done this in my message to them as well. How he was managing to tough it out, is beyond me.

We did go back to our room_I called the main 800# for Country Inn & Suites—gave the supervisor the story; first she apologized; then said she never heard such a hotel policy of not giving a current hotel guest a room where another guest hadn’t arrived yet. She also tried to call Wayne to see if she could get him to move us—he never picked up the phone.

I finally found a room at a Days Inn in Lexington—bare-minimum, low-key—but it was clean, and bug-free! I couldn’t thank the hotel clerk enough for getting us in when I checked us in!

I am currently waiting for my refund from Country Inn & Suites for our weekend stay; I am also waiting for this property to refund me the cost of our stay at Days Inn, as Wayne said their property would pay. Nothing like packing up and switching hotels at Midnight! If we need to replace any of our luggage—I will be filing a claim for this as well—I’m not comfortable keeping it as it is. We did throw our pillows away that we had brought with us.

Country Inn & Suites completely ruined our planned celebratory weekend…we had planned to spend an extra day exploring the city to learn more about the city since we will be spending so much time there in the years to come.

I did speak with Ms. Hart—so called manager of this property today (after she failed to return my call yesterday or this morning—I had to call her again). She claims they brought in a pest control person to inspect the room & they found no bugs. I HIGHLY recommend someone lifts the sofa bed mattress; looks under the sofa bed...as several fell between the back of the couch & the mattress. Ms. Hart refuses to honor what Wayne stated—that they would pay for our stay at Days Inn, for the inconvenience of having to move hotels at Midnight on Friday evening. According to Ms. Hart, they will not reimburse me for my stay at Days Inn even though her employee, Wayne, stated they would. Her response? He should have not done that. Definitely will not be staying at this...

My children and I checked in on April 17, 2020. We were going to stay the entire weekend because I wanted to celebrate their spring break. I decorated the room and purchased plenty of food. While decorating, I found tape on the ceiling and a chicken bone on the floor. I stayed at this hotel quite often so I wasn’t too upset. I just figured they had slack housekeeping in this room. Saturday morning we woke up to bed bugs. I was bitten twice on my face and my children were horrified. We have videos and I went downstairs to report it. The lady that was there was not the manager. She had no empathy or concern for what took place nor did she give me any confidence that it would be rectified and I would get my money back. She said they had no forms for me to fill out or sign. She also said that their protocol states that they call Orkin to come and see if there are bedbugs. She said that if they find any I will get my money back. I was not asked but she told me to send my video to her Manager’s email address. We checked out that morning, and I asked for trash bags to collect our items that were on the floor. While going back up to my room I overheard her tell the staff member that, that is the same room the party was held. That explains the chicken bone and the tape I found. I did not receive a call the entire day from the manager. Again this was not our first visit at the hotel, so I expect everything to be handled accordingly without having to go over anyone’s head. Sunday morning I woke up to a charge being taken from my card. Mind you we checked out Saturday. I called Sunday morning and the manager Toby answered the phone. I told her my name is it I was calling regarding a transaction that was taken out that shouldn’t have been taken out. Her tone was sharp and she begin to inform me that the transaction was authorized at 2:00 a.m. on Sunday morning. She said it is still pending right now so there is nothing they can do because the banks are closed. I told her that I did not check out Sunday but we checked out Saturday so nothing should’ve been taken and I am expecting a reversal on the rest of the funds that were taken. She then began to get louder and talk over and on and see that there will be no refunds until the working people come on Monday to check if there were bedbugs in the room. I was very shocked at how she cane at me. She knew exactly who I was because I never said anything at that time regarding the bedbug situation on Saturday. I begin to tell her as a manager she showed lack of empathy and concern because she did not call me at all on Saturday to rectify the situation. I told her I was big I told her my comforter and three pillows that I purchased I could not take because they were now infested and my children were upset and no one showed any concern. She said she just found out an hour ago that’s why I did not get a call on Saturday and that it was not the hotels fault that people brought the bedbugs into their hotel. I have had an encounter with Toby from checking in before and she never talked at me, never raised her voice, never was confrontational or defensive but all of that came out of this phone calls Sunday morning. I am the victim not her and yet they still authorize a charge to come out instead of crediting me back my money. Today is Monday, April 20, 2020 and I’m still waiting on my funds. I have spoken to corporate and the issue has been reported. The lady apologized on behalf of the staff and told me I should expect to hear something in the next 72 hours. No one from the hotel has called me this morning and no one from the hotel has emailed me. My children are now afraid to ever go into another hotel again and this was something I did not want to happen. With the pandemic going on I was just trying to show them a good weekend and that didn’t work out. On top of the bed bugs I was treated very poorly from the manager and the staff member that I spoke to...