AT&T Store — Local services in Irvine

I don't understand the hate for AT&T. Seriously! So many people complain that they can't get calls. Here's a solution. DON'T F*ING BUY AN IPHONE!!! Yeah, I have a Blackberry and maybe it's out of style but guess what? I can make calls. I own a phone that doesn't need be held just right to make a call. "But Jason I know how to hold it and it works fine for me?". Well.. do you put this phone in your pocket or does it have a case? You may not get reception. I'm not a tech genius, but buy a real phone :). Now that I'm done hating on iPhones. I had a point.. oh yes.. now that nearly all wireless carriers have iPhones they call all suck equally.

The Next Best thing is here. Yes, it's a Samsung. No, this is not an add. IPhones are so 2007 (that's like 20 years old in Phone Years), you are not cool as much as you and your grandparents think you are.

Simple summary:

VERIZON- True, largest LTE networks and fastest speeds, but if you want to use your phone to make a call. HA HA! Can you hear me NOT! I have lent my friends my At&t phone countless time in Las Vegas many times because of Verizon dropped calls. Yet, they still insist Verizon is the best. Guess what they are all on AT&T now.

AT&T- Best wireless carrier for phone calls! Don't let anyone tell you other wise. Unless they own an iphone.. but don't feel sorry for them. It's not their fault. Data Coverage so so. Better some places than others. Don't sweat having a lot of LTE like Verizon. This just means your battery dies as fast as your speeds. Unless you have a Droid Razr MaxX. Damn you Verizon! shaking fist and Damn you At&t!

SPRINT- cheap plans

T-MOBILE- cheap plans

METRO PCS- Seriously?

Boost Mobile- Where you at?

Solution: If you are on a family plan, you don't have much choice so just enjoy what you have.

I promise no more Rant from this point on. Maybe.

Finally, about THIS STORE LOCATION on Irvine Blvd in the Woodbury Shopping Center:

SERVICE: Top Notch 5 Stars. Only if you are planning to buy a phone. Come back when it's not busy, because the waits can be very long 30 minutes plus. This is not a busy location, but if you live near by and see a line just comeback later when it's dead.

CONS: No price matching. Sounds silly but COME ON! Help a brother out. It's funny because the man helping was Asian, so it could be true, because we all look alike. JK! I just bought a Samsung Galaxy S3 as a gift AWWW YEAAAH! AMAZING! for standard upgrade price $199. I know I'm stupid, but I didn't see anything better at the time. Only 4 days later there's something call Black Friday weekend... I saw Target had the same phone for $99 with a Free Google Play Credit $50! Damn that's awesome the only thing better than that was Best Buy $49 for the same phone. I ended up going to Target because I didn't know about the Best Buy deal until later and I didn't want to get killed there. The At&T Rep when I asked about price matching basically smiled in a mocking way saying they do not match prices with 3rd party stores. Well I got the last laugh because I paid that $35 restocking fee with pride and took my business elsewhere. Now he has to ship that phone back to the factory (assuming he doesn't re sell it as new). Really At&T? was it worth it?

These deals may still be there. ALWAYS Shop at Best Buy, Target, RadioShack, Amazon, and maybe Costco and Walmart when Upgrading your phone. Just be patient sales go on all the time. On my previous upgrade 2 years ago, Best Buy sold the newest model Blackberries for $50, plus I got SECOND ONE FREE!

So no need to go to this store, unless you want to complain or demo phones.

Suck it At&T at...

Avoid this store. Please, for your own sanity, find another one. I've never written a review before but I can't let this pass.

I wanted to upgrade my iPhone. Simple operation. I went in 20 mins after the store had opened. 2 sales people and some guy that all he seemed to do was write your name on a post-it.

After 5 mins post-it man asked me what I was there for, so I told him and he said there was about 20 minutes wait. OK, fair enough, it's just before Christmas, it's busy

After 20 minutes I asked post-it man what was happening, he said it would be another 20 minutes. I said "you told me that 20 minutes ago", I asked where the other nearest store was, he made a strange face and said somewhere that would have taken me about 30 mins to drive to, so I decided to wait.

Well that was a mistake. 1 hour 20 minutes later my name was called by one of the sales reps.

I know, I should have left after my second "20 minutes" was up, but you figure you've invested 40 minutes at this point. How bad can it be.....???

Oh, it can be worse.

I told the guy I wanted to upgrade my iPhone, I told him the make and model, he took some info and eventually went back to the store room to get the new phone.

Guess what... they didn't have the one I wanted. Just for the record, it was a standard model, nothing fancy that they might have limited stocks. I was offered the larger capacity model. (more money of course) No thanks.

So let's recap. I waited over 90 minutes to be told they didn't have what I wanted in stock.

I understand that items sell out, my issue is with the business model they operate.

Post-it man could have keyed in my request and told me in 1 minute they were out of stock. OK, fair enough I would have gone to a different store.

During my 90 minutes I watched customer after customer come in, wait, give up, walk out muttering and angry. Do you think those people will return? Do you think I will ever return? Does the manager even care.

If the manager of this store ever reads these comments, you need to sort out your customer service. If the regional manager or Corporate ever reads these, come on people, sort your sales model out.

You are a technology company, it's not hard.

So what did I learn. I should have called first to see if the item I wanted was in stock, that is assuming somebody would answer the phone.

Enter at...

The worst service you can ever get. They promised me a bundle package for a price. Then I got a bill that is much higher what they promised after I signed two year contract. I went there three times to show them the paper work that shows my quote . They did not commit to the promised rate. I called their loyalty department . The first time they said they will fix it. After one month I got another bill with the same rate. I called again to let them know about the problem. They said they cannot commit to the rate that the agent provided to me when I went to the store. The first time they made the commitment in a written quote.

This is the most unprofessional service I received. I cancelled and returned all the equipment. They do not immediately cancel the contract unless you call them many times. The agents on the phones are extremely rude. They are now charging me for a termination fee even they did not follow the agreement they made with me. The worst company I have ever seen. Do not ever make contract with them. You will regret it.

The manager in the store is not doing anything and is always sitting int he back. When I asked her to check my account, she said she do not have access to my account. After I pressed her, she opened my account, but then said since you canceled, she could not do anything. I told her that you just told me that my account has not been cancelled yet. She did not even bother to do anything. She just wanted to get rid of me instead of helping to solve the problem.

I am done with AT&T and will never come back even they begged me and called me many times to come back. I learned my lesson. I hope you do not do the same mistake. I rate this company and this office minus...