T-Mobile — Local services in Isabela

The customer service on this location is not what T-Mobile advertise or the type of service T-mobile expects from their employees. I currently have 5 lines with T-mobile which includes a flip phone for my 80 year old mother. The flip phone is less than a year and it is now having issues. When anyone, including myself tries to call the line, the phone rings one time and goes to voice message. The phone is also overheating. For the second time, i had my mother take the phone to this location since my mother is close the Isabela mall. The rep that assisted my mother, only tried to sell my mother a phone instead of trying to find out the issue and see about getting the phone to work. Yesterday, i called T-mobile here at the states and was told they would note my account to have someone at the Isabela shop call T-mobile technicians so they can assist with the issue. Instead, they took my mother's phone inside the store came back after 2 hours and told my mother "the phone should be working in a couple of days" REALLY? if the phone is not working now, how will the phone start working in couple of days? by magic? This is why many of us compare the service here at the state and dont understand why the same company can be so different in Puerto Rico. Many puertoricans have accepted the bad service, but we should not. i dont usually write a post with a review, however I wanted to post this review. I am currently writing a letter to the company as soon as i am able to get the name of the person that assisted my mother. she was unprofessional and not helpful at all. I believe she was just there to get a check and not because she care about...

Slowest customer service on the planet. The one star I'm giving them is very generous compared to what they really deserve. Employees show complete disregard for waiting customers; John Legere would have a heart attack if he found out how this (Plaza Isabela) store operates. I walked in to purchase a phone but was so disgusted by the lack of care that I walked out with the desire to never come back. Re-training is...

The absolute worst experience I have ever had since I moved to Isabela. I had a very important Question to ask but the girl serving me was so unprofessional she was more interested in looking @ her own phone . Just because I’m from Ireland I should not be treated the way I was . I’ll never go to the store again and I’m gonna share my experience on social media and let everyone know what...