AT&T Store — Local services in Jackson

I went in due to an issue with an online order. After calling 611, the rep told me to go to a store and they’d be able to further assist me. Provided, all phones on my account have come from this store except the new one, I went to the store.

There’s a new young lady (I guess, she hasn’t been in there when I got any of the other eight lines on my account) working in there who informed me that I shouldn’t have ordered online, she’d try to help, but she was going to let me know that my account was going to be flagged for fraud..(does that even make sense when my identity’s verified?)

Anyway, here’s the backstory: I didn’t get home until 6PM, called support, rushed to the store, and arrived at 6:42PM. They close at 7. She locked the door at 6:44.

She continued to repeat herself, letting me know that she didn’t want to help. She even said that she was going to rush because she didn’t want to stay after 7.

She scans my ID, asks for my number, informs me that the WiFi had already logged her out, and she had to log back in. (I work in IT and that doesn’t happen, but… ok)

As she gets ready to login, she asked me for the eleventh time what I wanted to do. She told me eleven times in five minutes that my account was going to be flagged for fraud.

I told her I’m going to walk out the door, I was over it. She then proceeds to tell to come back tomorrow and they could fix it!!!!

I will NEVER return to this location. The commission these guys made on 5 phones and 3 iPads is all they’ll ever make from me.

People in Jackson, if you want customer service, do NOT go to this store. I repeat do NOT go here. Drive to Mobile, or order online. These people are unbelievable!!!

I have rated my experience here as 1 star only because zero or, dare I say, negative stars aren’t an option.

I would deeply enjoy speaking with the store manager about my experience, should the store manager reach...

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