Foothill Appliance — Local services in Jackson

I purchased a refrigerator in June and was told it was not a floor model, but had a damaged freezer drawer. Upon delivery, the refrigerator was completely unpackaged and with a green dot sticker with handwriting on it. I was told a new door was ordered, but it would take a couple of months to get in. I called back in October and was assured I would receive a call within the week regarding the new door, it is now the end of November and I still haven't heard anything. Terrible customer service. I wanted to buy local, I wish I just went to a different place.

*EDIT to respond to owner, no new unit was ever offered, I was told that was the last one available. I would have gladly accepted a new fridge rather than an opened and damaged one. I was also told at the time of purchase that no other discount would be offered. Thank you for eventually...

HORRIBLE experience for my father. He had an appointment with Foothill Appliance for 8am on Tuesday, July 21st. The appt. was for 8am and when he called an hour after the set time he was told the repairman's truck had broken down. He called back a couple of hours later to get a status update and was then told he couldn't get an appt. until Thursday. When asked why today's appt.s weren't given priority tomorrow the employee at Foothill Appliance stated "we'll just cancel your appointment then" and hung up the phone. Completely unprofessional and rude. There was no reason to be dismissive and this entire situation could have been avoided had the employee notified my father of...

Foothill appliance has been servicing my appliances for many years now. I’ve purchased new appliances from them as well. Dan is always very knowledgeable and takes time to explain the issues and does a fantastic job with all repairs and clean up. Angela is very friendly and it’s always a pleasure working with her on questions and scheduling. They use an updated texting communication system now that keeps you informed of where your service tech is located and in what order your service call is as well as live time map to see where the tech is located. All the way around great company and amazing customer service. I highly recommend...