AT&T Store — Local services in Jasper

Went into this store due to my phone and netgear quit working late last night. For about 20 minutes. Phone runs off data and netgear runs off its own number. So after 20 mins I rebooted both. They both seem to be back up. Went to sleep. Woke up and netgear said charge was low. So I plug it in another outlet. Nothing. No power to box. Went to nearby At & t store. The guy grab a cord and tried plugging it in. Nothing. Then took back off and took battery out nothing. Then told me there's nothing he can do. Keep in mind I haven't even had device for 90 days. Paid in full day of purchase over 300.00. He says I have to contact Netgear. That I needed to go call 611 to get the number. As I did go sit in my vehicle as I called them. They tell me I needed to file a claim to call another number. With this call I needed the number for the netgear. So I went back in to ask for that number. For some reason this employee had a problem with me trying to get my stuff fixed. They at this time had no customer in the store. So for someone trying to get something they purchase from At & T fixed. I see an issue with this employee's response on his ability to work for A T & T. Wait it don't end there. I finally got to NetGear. This man asked me to get At & t on 3 way. I said I'm right out front. I went back into that store. I hope you have video cause I had this man on the phone as I went to say the guy wanted to speak with him on what we can do. The man working at the At & t store starts yelling at me and the guy on the phone. Wouldn't even let the guy on phone explain anything. He is yelling at us. The other employee even looked up in disbelief he was screaming at us. I again went out of store cause the man on the phone was getting me away from him screaming at us. I did go back and asked his name only cause I try and get names of all involved on any calls. He says Joe. I'm not sure that's true. The man on phone and I called 611 again on 3 way. I'm hoping this time the man got it right. THANK YOU Gene, Josh from At & t. Also Zehid from netgear for taking care of this situation. Now that's all saying that my new equipment comes tomorrow and it for some reason cost me the sales tax of 21.70. I shouldn't have any different plan nor extra line and don't have to pay a deductible of 250.00. It should be under warranty..I will be thankful you all got it taken care of. As far as recommendations Our company has been with At & t for 10 years. Employees like the one today had me thinking we need to look else where. Cause sometimes when there's a bad apple in the bunch it spoils the rest. But after talking to Gene and the man from netgear. The bad batch is...

I ordered a new phone over the phone from this store back in October, as I live in Indianapolis and no store here had them in stock. I was supposed to also receive shipping information and a box to send a phone back for trade-in and never did. I called the store back to follow-up, and Nathan was nothing but blatantly rude and unhelpful. He told me I didn’t get a phone from them and I didn’t know what I was talking about because I live in Indianapolis and he said “this is Jasper, Indiana”, like he was proving his point that I was wrong and didn’t know what I was saying. I’m from Jasper. I knew exactly the store I called and I know I spoke to someone in that store to order this phone. He ended up hanging up on me mid-sentence. I tried calling back multiple times with zero answers.

I continuously tried to call the store on my phone for an hour with no answer. I then called the store from my husband’s phone number… they answered the call immediately! Their excuse was that they had been extremely busy and had just so happened to walk by the phone and heard it ringing. Yeah, right.

I then spoke with Ethan. Ethan told me that it’s been a known issue that the boxes weren’t being sent out to people. Ethan said I would have to come into the store for them to call corporate to get the issue resolved. We went in the store and were told by someone else that this is not the case and that we would have to call ourselves and get it figured out.

The two individuals named were the most rude and unhelpful customer service reps I have had to deal with. Instead of being remorseful of their mistake in the trade-in process, they were nothing but rude, dismissive, and blameful towards me.

Update: Corporate refuses to help us because a trade-in was never even initiated for our account at time of purchase by the Jasper store. They blame the store for not doing what they were supposed to and say the manager needs to fix the issue. The store refuses to take any accountability for their mistakes or be helpful in any way. This has been the most infuriating situation we have ever dealt with, and we will be switching carriers, as it seems the employees at the Jasper store are either clueless, liars, or don’t care to do their jobs honestly...

Zero stars for this store! Went in to LOOK at pricing for a phone for my mother. After LOOKING into it we decided not to do anything. A few weeks go by and I receive our bill and see I was charged for a phone + activation fee + they removed my AARP discount which resulted in many extra fees. I went into the store to have this resolved and the Manager was not understanding. He tried to tell me I never had insurance on our plan and that was some of the fee’s and that I never had AARP. When I called him out he goes oh now I see it. And tried to tell me I was responsible for some of the charges but he would take care of the activation and phone fee. I told him I was NOT paying anything extra as I did not upgrade anything, remove anything. He called many colleges to try to help him because he couldn’t just REMOVE this phone from my plan as there was no receipt no nothing. Upon talking to a college he asked how this would make their store card look! I am smart enough to know he was more worried about that than actually helping me. 1 week goes by, nothing happens so I go back into the store. He wasn’t there they call him and he said he would call me back that evening with info. Never did. So today I called up there and he just said it’s in the works there is nothing more he could do. I asked for his boss and he repeatedly said he don’t have one. Again, I know that he has to report to SOMEONE. So I told him I would just contact the CEO. He said go for it. So I hung up and contacted customer service and after an hr and half they were able to credit all the fees back, remove that phone from our bill. It was as simple as that and this manger couldn’t do this? I feel as he didn’t want to deal with the situation that one of his employees messed up and tried to make me responsible for all these fees. Wouldn’t...