Great American Cookies — Local services in Jefferson City

Ordered an ice cream sandwich, just got it served, and the ice cream was melted immediately when I got to the table. This was less than a minute between that time. When I went to the person who served us the ice cream, all I did was try to explain my situation and was faced with no solution to the ice cream melting into the bag, and on the table completely. I had to clean the mess up myself and gave everything back because of this terrible terrible experience, also to show that we hadn't eaten any of it. Also, I asked for a manager, because I do enjoy this place and the product, but the server said she was the owner. And was still met with no solution other than being told "we can't get you more ice cream, eat it out of a bowl with the cookie, you ate the ice cream or course it's gone, and sorry we don't refund melted ice cream." To quote at the beginning, we had just got served the ice cream and sat at the table. Another major last thing to mention as well, she was talking to the customer, behind in line, negatively about us and bashing my partner and I for trying to correct...

If I could leave a zero that's what it would be. Ordered a dinosaur themed birthday cookie cake for my child and got a plain one with just writing. The two teenagers working asked what I wanted to do so I asked what are my options. One says I can try to draw a small dinosaur in the corner but I can't guarantee it will look good. What's the point in ordering anything here when they mess it up and give terrible customer service? Never again.

Photos of what I ordered vs...

I ordered again this year. Employee was very helpful on the phone when I placed the order. But when it was picked up by my son-in-law he didn't know what it was supposed to look like and said it was fine. But when I showed my daughter what I ordered we were both disappointed. Skimpy design if I can post...