Purchased replacement garnet necklace, the young lady who helped me did not include the gold chain I chose into the total bill, she had the setting the gem and the cost of setting the gem only when I was there the first time. My total was 164 and some change. When I came the second time to put some money down on it, I was then told that the gold chain was 367.00 which was not added the first visit. I am not thrilled about the omission. This is not good business in my opinion. I did mention that I wish they would have told me this before, the young ladies said I could choose a different chain, but she should have been transparent on full price...
Read morePhenomenal service!! I came in at the end of the day to get a clasp on my necklace replaced and to get a watch band replacement. Due to what time it was, I didn't expect same day service. A younger lady looked at my necklace and fixed then clasp instead of replacing it. While she was fixing the clasp an older gentleman helped me pick a new watch band and then immediately replaced my old one. I was extremely impressed of how quick they fixed both items and how reasonable...
Read moreI think the young female employee is unpolished and unprofessional. Besides having an unsophisticated way about her, she apparently lacked the ability to determine my gemstone's worth, telling me to sell it for what I thought it was worth. I told her I wouldn't know what price tag to put on it as the range that I've seen them sell for is wide. She didn't have an answer, and it's a wonder she has a business with...
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