Walgreens — Local services in Jefferson Township

Don't do this often, but just wanted to make sure credit is given where credit is due. The Walgreens on Fullerton and Cicero in Chicago, IL 60639, young man Eric (pharmacist), took a call from me earlier today per prescription that I paid for didn't have additional discount per GoodRX, which he applied, post me paying for them with express pay on Walgreens app for same day delivery. I noticed that medication was not delivered by the time I got home from work and waited till 8:00pm and no delivery yet for the same day delivery paid for on the mobile app. As I was ready to shower I noticed a phone call from Walgreens, which happened to be Eric who helped me earlier this afternoon with my prescription and additional discount. He informed me that the delivery service used didn't pick up prescription and he informed me that he gets out of work at 9:00pm and would deliver prescription himself. I post this because this young man went above and beyond his work duty to deliver prescription that was supposed to be delivered same day by delivery service and not him. This is what customer service should be. I would like to "Thank you again", for your outstanding customer service. Continue to keep doing what you do best as Walgreens should be proud of your outstanding customer...

On January 24th around 10:50pm, I went into the Walgreens on 4817 W. Fullerton Ave, Chicago, IL. 60639. The reason for my late visit was because I was feeling ill and wanted to get some medication. When I arrived at the Walgreens, I asked Rafael (Store Manager) if I could use the bathroom. He said no because they were closed. I explained to him how I really needed to use the bathroom, hence the reason I was there to get medication. He continues to say no and continue doing what he was doing. I asked doesn’t the store close at Midnight which is an hour later, he said yes, and the bathrooms are closed at this hour. I cannot believe Walgreens allow its employees to treat their customers this way, with such lack of consideration and empathy. This type of behavior from a store manager does not align with your slogan, “Trusted Since 1901”. As I do not trust Walgreens to meet my needs when I am ill let alone my daily regular needs. I will take my business someplace else. This leaves the question at what point will Corporate act against this type of behavior? as Rafael has other negative reviews on social media from this location. Does it have to be taken into the media like Starbucks to change the...

Worst pharmacy ever..my son is dependent on ADHD meds and they never have them! Every month it's a different problem, I was told in store yesterday that meds would be ready today and so I call just to be sure they are ready I'm told no, we won't have them till Monday! No courtesy call to explain they messed up, no apology that I was lied to yesterday..and the man on the phone was rude acting like i made up the conversation I had with their employee yesterday..im reporting them to my insurance as we speak and I'm being told this is a common complaint for this location..will definitely be switching...