Premier Urgent Care Jena, La. — Local services in Jena

This premier urgent care located in Jena, La. used to be excellent to go to for fairly quick, meaningful, productive, and helpful visits. However, recently to much dismay, several of the staff that made the site great are no longer there and this has turned this into an absolutely abhorrent experience that I find very disappointing. I would like to give the benefit of the doubt here because they have been rather busy lately, however even when slow, the service they provide is substandard. The NP seems to be in an extreme hurry, and stretched a bit thin, even on days the clinic is fairly slow. The NP that was there prior to this, Mrs. Becca, was fantastic and the nurses assisting her were great as well even when saying they have worked multiple long hour days in a row. Hopefully this can be resolved and this can return to being an excellent place for care. Noted: My review has been edited after speaking with the owner and a manager to discuss the issues we have experienced lately. I truly appreciate them reaching out and showing the care is without a doubt,...

I went to Jena Urgent Care with my older sister when she fell and broke 3 ribs on Christmas morning, 2021. The staff was courteous and helpful. I was frustrated when they didn't have any masks for us, as we had left home in a rush and forgot masks - but after scrounging through the vehicle we found some. They were extremely careful with my sister who is 76 years old and was in excruciating pain, as they moved her around to take x-rays. The PA on duty was knowledgeable, kind and caring as he dressed a terrible skin wound on her arm. He further discussed the fact there really isn't a lot to be done for broken ribs, except ice packs and to wait out the pain. The clinic appeared to be clean and sterile. Overall, it was...

When I arrived, the parking lot was so full. It was hard to find a place to park. I resigned to the idea that I would be there for a very long time. The staff was so efficient at processing all of us patients that I was in and out in a surprisingly short time, after which they called to report my lab results and immediately called in additional prescriptions as I was still waiting at the pharmacy in such a timely manner that I was able to get all prescriptions needed before going back home. I always have a great experience at this location, whether they are slow or like...