Billy Wood Ford — Local services in Jena

I don't ever write reviews but had to on this one. I've purchased many vehicles in my life and this was hands down the worst experience ever. Starting off with the day I went look at my 2016 GMC Yukon they had. Test drive was good but noticed it needed a few fixes on the truck like both taillights, rear breaks and the ball joints on one side. I told my sales lady Mrs. Je that I'd only buy the truck if the issues were fixed. She agreed to fix the issues along with her manager Mr. Fred I believe his name was and the guy who signs all the papers at the end also agreed to fixing everything before I get the truck. That's where everything went south. They assured me multiple times everything would be fixed but It ended up taking a few days to fix the taillight and they only fixed one even Though I asked multiple times if they ordered both and they said yes but that was a lie. I ended up having to go back to them to fix the other taillight days later. Before leaving I asked if everything else was fixed and they said yes. I get home later that day and look under the truck to see they lied again. The ball joints were never replaced so I called over there and was told "we can't lose anymore money on this truck so we're not fixing the ball joints" even though we agreed to that before the purchase was made. Moving forward comes the next issue. I get a letter from the DMV saying I the dealership never turned the plates in on the car I traded and that if I dont show I don't have the car anymore within 10 days they will suspend my license and fine me for no insurance (I cancelled the insurance 2 days after I traded in the car) so I had to miss a whole day of work just to go prove to the DMV I don't have the car anymore so they wouldn't suspend my license all bc they never turned my plates in. Moving to the next issue. It took over 60 days for me to get my plates for the new truck and title. I had to call multiple times to get them to send me temp tag extensions to hold me over until the plates came in. I ended up with 3 temp tag 5 days extensions. So all in all they lied to me about what they would fix just to make a sale, they didn't turn in my old tags causing me to lose a full day of pay to go clear it up, and I had to fight for over 60 days just to get my new plates for my new truck oh and did I mention they have nothing to do with you after the sale is completed. if you call with an issue they will say they will call you back just to get you off the phone but will never call back then if you call again the phone just rings after they transfer you. The only nice person that will help you is Mrs. Kathy everyone else has nothing to do with you after them papers are signed. You been warned stay far away from...

The tale of Jerry and Je

I walked on the lot looking specifically for a 2015 F150 Crew Cab 4x4. I did my research online and located the one I wanted to look at. It was cold outside and late in the afternoon when my new friend Jerry Beard strolled out to ask if there was anything particular that I was interested in. I could tell right away that he was a genuine individual and wasn't trying to up sell me, but was honestly sincere in trying to help me find exactly what I wanted. He started our conversation, after a polite introduction, by asking my what was the most important thing I wanted in a vehicle. He asked "what is most important to you, price, performance, or space? This caught my off guard because I was ready for the "car salesman" pitch of "let me show you this shiny new truck over here." We test drove the truck I was looking at and had a conversation like we were old high school friends. I ultimately went with a new 2019 F150 Crew Cab 4X4 STX because the price was awesome and it gave me all the must have features I needed. Jerry was great and a breath of fresh air in the hassle of shopping for a new car. Little did I know that I would be Jerry's first sell at Billy Wood Ford and with the help of Master Saleswoman Je Mills, they made this car buying experience one that I will remember and enjoy as long as I drive my new truck. If you are in the market for a new, or new to you, vehicle go by and see Je and/or Jerry. If nothing else they will provide you with good conversation and a warm smile that'll make you feel...

Unfortunately we were not able to agree to terms on a vehicle as Billy Wood's price was the floor, Je, my representative, was nothing but hospitable, prompt and sincere. Even being located in North Carolina, it was not a deterrent and Je provided me with top notch service. I would not hesitate to purchase a vehicle from Billy Wood Ford. Ask for Je!

Edit I had a deal fall through with Billy Wood. Je again is very pleasant and courteous however Billy Word Ford is not equipped to sell online to any out-of-state resident. If you are located in Louisiana I wouldn't think twice to work with Billy Wood, but if you are not from Louisiana, I would not waste your time as the Billy Wood cannot process national bank nor verify mid to large cap banking and financing. Due to this I am reducing the star level from 5 to 2 as I feel that these procedural issues (banking, technology, risk mitigation) should be remediated by the year 2024.

Edit 5/2 Based on your response, Billy Woods pulled back on my deal to sell it to someone in South Dakota even after you received 50% of the sales price as a payment where the delta would be financed. Even after this, and you cancel the deal, because it appears you've found someone who would pay more, you won't refund me my money, to the extent that I have to file a claim with Wells Fargo. If that doesn't highlight the ethics of this business entity I'm not sure what would. Just give me...