AT&T Store — Local services in Jena

My husband called to see if they had a certain model phone in stock. Jerrod confirmed they did, so I drove 1 hour to the store after I got off to purchase the phone. I started calling while I was on my way at 6:05 to let them know I was coming and confirm again that the phone was in stock. The call kept going to a voicemail.

Once I get to the store Jerrod informs me that it was out of stock and he never even checked when my husband called earlier because he thought they had one in stock. I wasted 2 hours of my time and gas driving there and back after getting off of work all day and couldn't even get the phone.

Extremely...

I went in for assistance to replace screen protector, they are usually very nice about it and helpful. My experience is very poor with replacing protector. There were two new employees this time. One was a tiny person, the other one was heavy weighted girl and waited on me. Couldn’t get her name as she did not have a name badge on. She had very rude disrespectful demeanor. She did a poor job putting protector on. I will have to buy another one now. She also commented on how she knew how pretty she was 🤷‍♀️. I have 4 phones on this account for a very very long time. I don’t think it’s a lot to ask to be treated...

I will never go to the location again!! This is the second time. I thought I would give them another chance but not to my surprise it was the same. The service is horrible. This is the second time they say that they can’t do something and I come home and call AT&T and they do it over the phone in less than 10 min. The person on the phone states that the locations have customer service reps that only want to make commission that’s why they say they can’t do it. The young girl that waited on us today was very rude. She looked like she may have been new but coming from a person that works in customer service it was not...