U Dirty Dawg — Local services in Jenks

We were great clients for almost 10 years here with two of our fur babies, giving good reviews and referrals. We did not have the best service the past 3 times. The owner agreed on our first of these 3 visits that the girls were not groomed well at all after I sent pictures of their uneven cut and long hair messy tummy areas not tended to. I did mention they weren't as clean and pristine as we were accustomed to, although in a very kind tone. The next time, they were better overall, but much longer than they had always been in the past and said we would like that to be addressed for the next time. Third time, they were still cut rather long. We pulled up the pictures and asked what needed to be done to get them back to the way we used to pick them up like. One of the ladies there said somehow our notes must have been accidentally shifted to a longer cut. They offered to fix it but we didn't have time to wait and said lets just take care of it next time. We still tipped 20% and were still kind. Fast forward a few weeks, I called to confirm on their upcoming appointment date/time and was met with a very rude call back from the owner saying they assumed I wasn't coming back because I hadn't been happy with my groomers, that I had "shot my mouth off", and was accused of yelling at and hanging up on her employees. I was stunned and said I had no idea what she was talking about. Obviously I was rather offended at her comments to me and the undeserved rude treatment as a good client of 10 years. She continued to argue her point saying why would I want to come back if I was so unhappy. I explained to her that I did not know what was happening, that I never hung up on anyone nor ever yelled at her employees, that we always left 20% tips, were always friendly even on the few times we weren't thrilled with the girls grooming, and only pointed out that as a client I should be able to inform them if they were not done well and to ask that they go back to the way they used to be groomed there. I told her I have always referred people there and couldn't believe the way she was speaking to and treating me out of nowhere and that this behavior did in fact make me want to go elsewhere and write a negative review after all. She said if I would "shut my mouth and listen" and that "people like me always threaten to write bad reviews"....I thought I was in the twilight zone. Such a bizarre conversation I was having. Eventually she "apologized" saying she read some of the notes on my file wrong, but then acted as though she called me nicely to see if I wanted to come back after being dissatisfied, which was not at all the way the conversation went. I tried to accept the "apology" not wanting to have to find my dogs a new groomer when they are familiar with this place, but I just can't trust bringing my babies back here again to be treated right. I can't ignore the extremely rude treatment I was given after a decade of being a kind, loyal client to this place. Very uncalled for. Very...

I brought my four month old puppy for her first groom. She is just now fully vaccinated so we were waiting per vet instruction. When I spoke to the person on the phone, they told me I didn’t t need to wait because the dogs are kept separate. They didn’t ask for any shot records. When I got there, we were led to the back and went by approx 10 dogs, so that was not true. What was worse? Was the lady working there (the same one on the phone). When she took the call she made my appointment for 10 o’clock for a puppy cut. I got there at 9:45. I asked on the phone how much it would cost. She said groomers make their own prices and she couldn’t tell me. They told me told me it could be up to six hours until she was done. When I went for pick up no one was at the front desk so I went to the back pick up to someone disciplining a younger employee for supposedly going in the back where the groomers were. It sounds like she didn’t even go back there. The little girl was embarrassed but kept her composure. The person doing the lecturing completely ignored me. Eventually she left and the younger worker tried to take me to the front to check me out. But that same woman came back, cut her off and left me standing while she yelled at her again because 3 high school workers want off for homecoming. I sat another 10 minutes while she went through all this in a belittling tone with the girl. This was a Saturday at noon when they were busy. She charged $75+ tip for the puppy cut. I asked how much a full price would be and she couldn’t say except $120+ I have a small-medium golden doodle.

We moved from Dallas and had a Yorkie that was groomed for over 16 years. Never have I seen such rudeness and confusion or such high prices. Never have they not been able to tell me how much it would be. This place doesn’t care about shot records and doesn’t appear to care about customer service or their employee well being. I wanted to tell the young girl to quit right there. She doesn’t have to put up with that and I neither do I. Won’t...

Unfortunately I think this is our last time using U Dirty Dawg. We have been going here for a year and a half and I have raved about how great they do with our Husky who is long haired. However back in May and again today when I have picked her up it's significantly a different grooming. She still had a matting behind her ear and she was not fully dry either. I understand she has an extreme undercoat but this was never a problem before. Also in the past she always smelled so good but now she just smells of wet dog so I am not sure if its a change in products or new groomers. But to pay $130 and it be on the worst end of grooming she has received is really beyond disappointing I didn't review last time as I thought maybe her coat being tangled faster and her Sani cut not so great was a fluke and combo of her winter coat still blowing ( and I hate to be a negative reviewer). Today just solidified that we no longer will use their grooming services. Really disappointing to as we loved it here until these past few months and she seemed to enjoy them as well.Also her nails while trimmed are rough which tells me no buffing was done and overall it was just not anywhere near $130 worth and I wish I would have noticed in the salon not once I got home because I would not have paid that much for...