Scherer Appliances LLC — Local services in Jersey Shore

I have purchased appliances from this company twice and have had mixed experiences.

The first time, I had an issue with my dryer shortly after purchase. They did return to fix it, but scheduling was a challenge since they do not make appointments. Instead, we had to wait for them to contact us to let us know when they would show up.

The second time, I purchased a new set, but the process was less than ideal. The front desk staff seemed disorganized and struggled to provide clear communication. When the dryer again needed repair, it took a week of back-and-forth phone calls during which they repeatedly said, “I’ll call when I’m on my way,” but never showed up. Eventually, they arrived unannounced one evening just as I was returning home from work.

Recently, I have been trying to purchase a part for a dryer at my workplace. My initial phone inquiry was frustrating, as the person I spoke with struggled to understand my request, even after I provided the exact part number multiple times. After 10 minutes of repeating myself, I was told I would receive a call back. Two weeks passed with no follow-up. I then went to their location in person, where I was greeted with, “What do you want?” When I explained my request again, I was told I would receive a call. Over a week has passed since, and I still have not heard back.

While the appliances I purchased have been functional after initial repairs, the poor customer service and lack of communication make it difficult for me to recommend this company. As a business owner myself, I would expect someone at least a little bit friendlier. The overall experience has been frustrating and inefficient, and I have decided to look elsewhere for my future...

Honest, trustworthy and fair prices are what Scherer Appliances are all about. It’s not a cliché or overstated. The owner Scott actually cares about their customers satisfaction and will go above and beyond to accommodate them and their schedule.

Post sale routine service is also quick and convenient with great communication. If they say they will be there, they will! How refreshing and a departure from the...

Terrible service. My mother in law who is a senior citizen bought a flat top stove WITH warranty and is still waiting for a new top for stove since early September. Excuses with every call. Still waiting for part. Here it is a week before Thanksgiving. I guess I'll have to make a trip in person myself on her behalf to get things done. Do NOT...