Heilman's Nuts & Confections — Local services in Kalamazoo

I have tried the cashews twice since the new owners have taken over...definitely not what they used to be. Prior they were deliciously roasted and salted, no longer the same. Bought multiple boxes as Christmas presents for years but they're not worth the cost anymore. I called the place and they did offer to replace them, I didn't expect them to replace 6 boxes of cashews. So I kept the original boxes and made another trip. Same thing, quality has gone down, cashews were not roasted to a nice golden color bursting with flavor. If I were you I'd get the previous owners to teach me how they roasted their nuts in house. Have called to no avail. My wife visited yesterday and left you my number. You're charging $23 for $15 cashews. They're nowhere near what once was Heilman Nuts. You have chosen to cheapen your quality of product or don't understand how to roast cashews to a golden brown. Same with the pecans. No need to bother calling or refunding...obviously you don't understand what a treasure the...

This is NOT the same company that was once a Kalamazoo tradition for many years. I ordered a gift to be shipped to a friend for his birthday on April 22. I did this in person at the Kalamazoo store. It took them ONE WEEK to process and ship the order. My friend DID receive his birthday gift, though. On May 3rd. Yay, Heilman’s! It was just...

Used to love this place but recent changes make it not worth going to. When ordering specificity small seafoam (since it was a gift) they didn't mention not having any. I only found out when I got home. Which my grandmother cannot eat big pieces. Also, prices have changed on the chocolate as well. The seafoam, for a...