Rosehill Gardens — Local services in Kansas City

Can I tell you how disappointed I am taking on RoseHill Gardens for the landscaping of my new home? I would think for a grand total of $9000, I would at the very least have something that looks appealing. I don’t think my designer (Lets call him P) was truly trying to listen to what I was saying, instead was trying to just throw anything that was left or whatever they are “practically giving away” (his words) at me. I don’t think I’ve ever left a negative review online before; I don’t like to speak ill on any business trying to effectively resolve an issue, however, because of the financial and emotional toll this is going to take on myself and my family, I wanted to warn others. I explained my concerns to my designer, and he still turned around and just threw some pansies everywhere as an attempt to resolve. I will be posting what I asked for vs. what I got below. If you don’t have any flowers available or simply just can’t make the vision happen, just say it. The worst part is, I am heading to family tree nursery to buy some plants trying to fix my potted plants and window boxes.

The irrigation team did a really good job, and actually listened and told me if something didn’t work and if it would be a costly fix which I really appreciate. They also did a really good job on some of the plants by my door it’s just not what I asked for.

I hate to refer to the business as a whole, because I have not worked with any of the other designers. However, at the very least after someone completes a job, don’t you ask if they like it? How did we do? Is there anything not to your liking? They came did it and left. No pictures, no messages saying the jobs complete, just silence and invoices in the mail. It hurts because after looking at their online gallery, I had so much faith they would understand and could execute the vision I was going for, instead it was a rush job with cheap materials and very...

We recently held an engagement party at their patio event space at their Martin City location. First, the venue is absolutely wonderful. It was full of greenery and mums (it was held in Oct) and didn't need any decorations because of the natural beauty. The space had a water feature (small waterfall/pond) and plenty of seating/tables. Furthermore, they offered interior space for the bar set-up and food. The guests were so impressed and continuously commented on the venue. Although this was an "open house" type of event for the engaged couple, 95% of the people stayed the entire time due to the venue and simply enjoying the space.

Jeff Menefee, the Event Coordinator, was simply amazing. He was patient and kind during the planning process. A heckava nice fella. Before we arrived that day, he had prepared the space with table placement, setting up bar area, providing tables/tablecloth set up for the food and making sure the space was ready for our guests. Throughout the party, he came around to ensure the patio umbrellas were adjusted for the sun as it shifted and checked-in to make sure things were going well. He was the absolute best! As a matter of fact, a couple of the guests commented on how impressed they were with him and to comment that he was so nice.

Jeff's kindness, flexibility and patience coupled with the outstanding event space made this such a success. I know a couple of people at the party are already discussing holding their future events there. That speaks volumes.

If you are planning a party or a special occasion, I would highly recommend doing it at RoseHill Gardens. You will not be...

Hired to install an irrigation system and a lawn renovation in the fall of 2022. Had several issues with the irrigation install and they did come out to fix those. Credit to them for that. The lawn renovation was overpriced for the work that was done, in my opinion.

The reason for my 3/5 review is mostly due to their communication. They are not great with this aspect of their work. I’ve left several unreturned voicemails and they all were time sensitive for work being done. Never received a call back. The only way to get a response is to call continually or vocalize a complaint.

After both jobs the people doing the work left without a word said to me. No after care or instruction on next steps. No inspection of work. No approval from me as the customer. Nothing. This is not on the responsibility of the laborers themselves but rather the department and project managers.

The work is mid-level but they did fix prior errors. I will not be hiring this company again. Their price point is much higher than the small shops. That would be justified if the quality of their work or the standard of their service was much higher. Regrettably neither aspect is true.

Lastly, I would not be as unsatisfied if the jobs I hired for were much small or less expensive but I paid $7,500 in one summer with Rosehill. That is no small investment for a residential property. I don’t expect preferential treatment but I do expect more than received based on...