Kangaroo Tales Collectibles — Local services in Katy

The crew and community at Kangaroo Tales is nothing like I’ve experienced before. I pop into the store typically once a month for maybe an hour or two to pick up a few cards and they don’t just make me feel welcome, they make me feel like family. Every team member remembers my name, everyone is extremely helpful, and they have done right by me every time when I had cards to trade in and sell.

On a personal note, I need to share an experience that truly solidified Kangaroo Tales as my go to place. Often times the crew has food in the store usually to Support a local business. In the heat of crawfish season, they had a giant cooler of crawfish and a big crowd of people looking to eat, play, and shop. After learning that I have a deathly seafood allergy, the staff immediately notified everyone that if they were going to eat, they either had to eat outside or eat on the other side of the store away from the shopping area where I would be. They insisted that everybody washed their hands and used hand sanitizer thoroughly after eating and throwing away their food. Multiple times they wiped down the tables, and every staff member that was handling the shopping area either waited until I was finished shopping to eat or wash their hands multiple times before touching any boxes. This seems like a small gesture, but it’s huge. I’m just one customer but they made me feel like THE customer. They could’ve asked me to leave rather than inconveniencing the entire community but instead they chose to look out for me. That’s not something I’m ever going to forget.

Now, if you didn’t already know that this is the place to go for all your collectible needs, I’d like to specifically recognize some of the team below. That way, when you show up, you know exactly who you’re going to meet.

Kevin is knowledgeable, high energy, and thoughtful. He asks about my business, Family, and is always looking to talk Shop about new Game strategies.

Sean and Shaun always have a smile on their faces. they work hard, but they have fun while doing it. They are happy to help and make suggestions when you need them and they are a joy to be around.

Jr is a pro at helping you find what you need. He has never led me in the wrong direction. He even remembered one time that my daughter was sick and asked about how she was feeling. You can’t teach those little things. When you work with the right people, they just have those little things.

Damon is always excited to see you. He comes over and shakes my hand and takes the time to catch up with me.

Kane went above and beyond for me, looking for pricing on an interesting trade that I had brought in. He took time to do research and made me a reasonable offer. Other shops would’ve tried to rip me off, he did the work to do the right thing.

Dennis, One of the owners is truly impressive. What he and his business partners have built in my personal opinion is one of a kind. As a business owner myself, I respect the way that he respects and loves his people. I respect the way that he respects and loves the community that they have and I’m grateful to be a part of it.

Thank you to everybody at Kangaroo for all that...

I went in for trades and the owner is very direct about how to go about trading in cards for store value and how they go about their business, Very professional. On the other hand, the other employee, curly hair guy that works the register is probably one of the rudest employees I’ve encountered in my 15+ years in the TCG industry. He was very rude when I asked to see binders and he’d respond “that doesn’t mean anything to me” with a very rude backhanded response. When I asked about their discounts he rudely responded “well did you check our discord?” And when I replied no. He said “well then you should”. Instead of trying to promote their deals, he could’ve just stated “these are our deals for today” Then when I asked to see the binders he was just too comfortable responding in a rudely manner. Then other friends of mine didn’t get discounts because the employee forgot to give it, then when they asked about it, he gave a “well it’s ur fault you didn’t ask” and gave off very scammer behavior. Instead of making the costumers feel welcomed and greeting them, He huffs and puffs when you ask to see a binder. This is your job, if you don’t like it then go work somewhere else. But yeah I was going to spend +$100 but that employee deterred me and my friends from further buying products from them. Honestly one of the worst experiences I’ve had in card shops. ALSO the curly headed guy with long hair definitely talks to costumers as less than rather than : “welcome to our store, can I help with anything?” But that man says “what do you want?” or “that doesn’t mean anything to me” when asking questions instead of responding with “I’m not quite sure what you mean” or “could you please elaborate”. Definitely won’t be coming back and they can keep whatever store credit I have left. Overall that one employee needs to be checked or it will deter people from returning or worse, he will get checked. But the one good thing is that they have a wide verity of cards. It’s just the service that gives me the ick.

Edit: the owner attacked my review citing that I didn’t contact them therefore I must be a coward for not dealing with them. Another example of unprofessionalism. The store was amazing, the only complaint was the white guys with long hair behind the counter also known as “the comedian” on other negative reviews. I can tell that nothing has changed and that I’d only waste my time just to try to contact them. Clearly they haven’t fixed the issue I complained about months ago but that’s what reviews are for. And I have had MULTIPLE people tell me the same thing about the same employee and his “jokes”. The appropriate response would be “sorry for the experience we’ll discuss with our employees about how to effectively communicate with costumers without offending them” not an attack...

Walking into Kangaroo Tales Collectibles was more than just a shopping trip for me and my son it was an experience that honestly shifted the way I look at hobbies, community, and even the kind of path I want for my kids. I grew up in a lifestyle that was very violent and aggressive, so seeing my children walk a different road is extremely important to me. Safe to say, Kangaroo Tales gave us that new direction, and now we’re hooked. We’re officially part of the group. 🫡💪

My son and I came in with a Pokémon collection, ready to make some trades. From the very start, the staff treated us with respect and fairness we got more than a fair price for what we brought in, and instead of just rushing us out the door, they took the time to engage, educate, and guide us through something brand new. Shawn, Kevin, and Alex were all incredible. Despite being super busy and swamped, they still made us feel like we were the only customers in the room. They answered every single question not just mine but my son’s as well with patience and excitement, and that made all the difference.

I’m brand new to Magic: The Gathering, and walking into a card shop for the first time can be intimidating. But the team at Kangaroo Tales made it feel like home. They didn’t just sell us cards they asked deep questions about what kind of play style we liked, what personalities we had, and what would make the game fun for us. Based on that, they built recommendations for us, and we walked out with Commander decks that fit us perfectly. That kind of personal attention is rare, and it shows how much they care about creating lasting players, not just quick sales.

When we got home, we cracked open those decks and played. What started as “let’s just try a few games” turned into a marathon session from 8:40ish p.m. all the way to 7 a.m. the next day. No sleep, a couple boxes of Little Caesars later, and we were still going strong. That’s how much fun we had. That’s how perfectly their recommendations matched our playstyles. It wasn’t just about the cards it was about the experience, the bond, and the feeling of belonging to something bigger.

For me and my sons, Kangaroo Tales Collectibles isn’t just a shop it’s now our home store, from now until the end of time. The staff’s energy, the welcoming atmosphere, and the way they set us up for success in a new hobby made all the difference. If you’re looking for a place where you’ll be treated fairly, welcomed warmly, and guided into a community that feels like family, this is the spot.

Thank you, Kangaroo Tales. You didn’t just sell us cards you gave me and my son memories, a new passion, and a place we’ll be proud...