Unfortunately have had a bad experience. Purchased a recliner in March 2020, the reclining mechanism is broken, stopped into store to ask about their repair person, was told that I would have to call them on my own, since the warranty was only for a year, and it was expired. I called and sent text messages, to the repair person - no response. Silver Moon made aware, said they would handle it after several phone calls -still no response, very very disappointed. Will NOT purchase from there again. UPDATE--I appreciate the response and I think this will be helpful info for other customers to have before they purchase furniture from you. ...
Read moreI had good customer service when shopping and bought a couch and loveseat set. When it was delivered they noticed a small hole in the cushion seam of the loveseat and took pictures. I was assured someone would be calling to come look at it. I waited a week and called and the same man who helped me in the store acted like he had no idea until I told him they took pictures. He told me that was the repair guy and he’d be calling and hung up. That was 2 1/2 weeks ago and nobody followed up or is fixing anything. Would not buy again since they can’t own up to errors that were there upon delivery but took my...
Read moreI almost want to leave a bad review so that no one finds this place and I get to keep it all to myself!! Such a fabulous consignment shop! HUGE store. ..AWESOME inventory! I get a very ornate queen sleigh bed, tall dresser and chest of drawers for $350. GORGEOUS set! Would have easily paid $1500-2000 brand new in regular retail store. TONS of stuff...lot of furniture, rustic, farmy knick knacks and tchotchkes, clothes. Place is almost the size of a football field! Definitely worth an afternoon of walking around it! I can't wait to go back often to see what...
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