Silver Moon Furniture — Local services in Kelly Township

Unfortunately have had a bad experience. Purchased a recliner in March 2020, the reclining mechanism is broken, stopped into store to ask about their repair person, was told that I would have to call them on my own, since the warranty was only for a year, and it was expired. I called and sent text messages, to the repair person - no response. Silver Moon made aware, said they would handle it after several phone calls -still no response, very very disappointed. Will NOT purchase from there again. UPDATE--I appreciate the response and I think this will be helpful info for other customers to have before they purchase furniture from you. ...

I had good customer service when shopping and bought a couch and loveseat set. When it was delivered they noticed a small hole in the cushion seam of the loveseat and took pictures. I was assured someone would be calling to come look at it. I waited a week and called and the same man who helped me in the store acted like he had no idea until I told him they took pictures. He told me that was the repair guy and he’d be calling and hung up. That was 2 1/2 weeks ago and nobody followed up or is fixing anything. Would not buy again since they can’t own up to errors that were there upon delivery but took my...

I almost want to leave a bad review so that no one finds this place and I get to keep it all to myself!! Such a fabulous consignment shop! HUGE store. ..AWESOME inventory! I get a very ornate queen sleigh bed, tall dresser and chest of drawers for $350. GORGEOUS set! Would have easily paid $1500-2000 brand new in regular retail store. TONS of stuff...lot of furniture, rustic, farmy knick knacks and tchotchkes, clothes. Place is almost the size of a football field! Definitely worth an afternoon of walking around it! I can't wait to go back often to see what...