MAJIK Rent-To-Own — Local services in Kelly Township

Update: I am overall happy with the way Majik resolved this issue for me. They properly bolted in the dryer and fixed the washer where it is now working properly. Hopefully there are no more problems. Brayden & Floyd have been great in working on getting this resolved. They both have been as patient with me as I was trying to be with Majik in general and for that I am grateful.

Lately I am not as impressed with the customer experience at Majik as I once was. Our portable dryer was not properly screwed onto the rack during setup and when it is turned on while drying the clothes it shakes all around. I’m surprised it hasn’t fallen down at all. Around a month or two ago I had an appt. that was scheduled so they can properly screw the dryer onto the rack better, but nobody showed up or called me during the time they were supposed to be here. I called back a few days later and the lady on phone apologized and explained why this mishap went overlooked. She ended up arranging a different day for them to come back.. On the day of the new appt. (which was a week or two later) they still did not show up nor call. I kind of just decided to give up at that point and deal with the dryer bouncing all around, hoping it would not fall down and break. As of right now, the dryer does dry the clothes great. It’s just not properly secured on the rack. Furthermore though, the portable washer that we are renting has been getting stuck in an error loop. Water keeps filling up but there is no spinning cycle happening whatsoever. When the washer is finally finished, the clothes are completely soaking and drenched with water which at that point leaves me no choice but to load the dryer with the wet clothes. A while back, the two employees from Majik did come to take a look at this issue with the washer not spinning properly, but before the washer would show any of these timely malfunctions, their shift was coming to an end they had said and they needed to leave. In the end, nothing was done about this washer spinning malfunction and this was a few weeks before the employee no call-no show appt.’s that occurred two times regarding the improper portable dryer set up.. I will be calling Majik this Monday to see if they can hopefully resolve this. It seems every time I make an appt. they forget about it, which is very inconvenient. Their available appt. times for the employees to come to the house are scheduled usually pretty far out. I just want the dryer screwed in on the rack better so it doesn’t cause a safety concern and a washer that doesn’t endlessly continue to fill up with water drenching our clothes before shutting off. I pay weekly for renting these appliances and I am leaving two stars because 1.) the dryer surprisingly does work great to dry the drenched clothes and 2.) we have a dishwasher that we rented from Majik a few years ago that continues to work great as well. Other than that, we are disappointed with how the service was handled overall on this recent rental purchase regarding the lack of spinning cycle with washer and initial set-up for the dryer. I assume that when Majik schedules an appt this time around that they will show up and take the time to do the work properly. If this can’t be worked out I will probably end up doing business elsewhere for this specific need. Hoping...

Justin & Osiris was my delivery guys this time and the last time it was Osiris and somebody else, but when I literally say that this is the best service from everyone at the entire company I have never been more pleased or more on point with my payments and more happy with the quality of their furniture over the other rental places I always try to recommend them to all of my friends and family in Williamsport because they think they have to travel to Lewisburg but they don’t have to at all and there’s quality of furniture is much better than any other place I ever rented from and I know, I said that, but I am so serious and the girls that run the office are so understanding and so friendly makes me happy. I had the chance to get to deal with them and not have to deal with attitudes and entitlement. They are not like that at all. I have already paid off a couple things still in agreements with my new stuff and have more stuff in mind when this is paid off highly highly highly recommended over any other rental places in...

I strongly recommend not going here. Three weeks ago we arranged to rent a dishwasher from them and we still don't have a machine that works. After they dropped it off and ran it, we realized that it didn't work, they came to look at it, took it back and returned it supposedly fixed. It was not fixed. They came back again to look at it and they were unable to fix it but they told us a new machine would arrive at their store last Thursday and they would bring it the next day. That did not happen. Now we are at the point where our new machine we bought is arriving tomorrow and they still don't have their piece of junk out of our kitchen. Go somewhere else. I'd give zero stars if Google...