Steven's — Local services in Kendall Township

Introduction Walking into Steven's Yorkville feels like stepping into your parents' living room on a Sunday afternoon. It's not just a tux rental shop; it's a sanctuary of elegance where the pressures of a big event melt away, replaced by the soothing assurance that you're in capable, caring hands.

Customer Service Experience Steven's Yorkville excels in customer service. From the moment you step in, you're enveloped in attentiveness and sincerity. Preparing for a wedding out of state, they offered a one-day rental rate despite knowing we wouldn't be back for over a week. This demonstrated their commitment to easing our lives, prioritizing customer needs over rigid policies.

Flexibility and Accommodation With our wedding days away, some men in our party needed suits. Despite the tight timeline, Steven's Yorkville handled our requests with calm efficiency, tailoring each suit with precision and care. Their ability to adapt quickly is a testament to their professionalism and dedication.

Personal Suit Experience As the groom, every detail of my suit mattered. Three days before the event, I voiced my concerns about the fit. Steven's Yorkville sprang into action, arranging an overnight delivery of a new ensemble. The replacement fit perfectly, showcasing their commitment to ensuring every customer feels their best.

Special Touches Steven's Yorkville adds memorable touches, like custom embroidering on my pocket square. This attention to detail elevates their service from good to exceptional, creating cherished memories.

Conclusion Steven's Yorkville is more than a tux rental shop. Their exceptional service, personal touches, and genuine care create an unparalleled experience. They transformed a potentially stressful situation into a seamless process. For anyone needing a tux rental or custom stitching, Steven's Yorkville delivers excellence with a personal touch, making...

Literally the worst customer service i've had in 10 years. The people at Stevens (except Steven) were less than pleasant to work with. From the minute i walked in, inquiring about getting shirts printed for my business, I was greeted with negativity. No friendly "Hello, welcome to Steven's, how can i help you" ... the woman just walked up to the counter and said, "Yeah?" Unfortunately, I live in Yorkville and there are not many screen printing shops around, I needed this done quickly so I decided to do business with them. From then on out it only got worse as I went back in to deliver shirts, ect. I did meet Steven at one point when another very unfriendly woman couldn't stand to deal with me any longer (I wanted a test shirt made before i spent $400 printing 60 shirts) Steven was friendly enough but clearly way too busy to pay attention to what was going on in the front of the house. For a small town local business I can't believe they have any business at all with the way they treat their customers. Thank goodness the shirts turned out great otherwise this review would be even longer! If the women working there weren't so rude and unhelpful i would recommend Stevens for their quality of work. Unfortunately I will NEVER return due to the fact that I don't enjoy being treated like a pile of dirt by someone i am paying for...

Horrible and embarrassing for Stevens. I brought a football jersey in on a Saturday for 6 letters I was asked by Steven when the jersey needs to be done. I told him the following Saturday by 10am. I heard nothing from them throughout the week. So I called on Friday and was told the jersey would be completed by 4 or 5. My wife went in at 6pm to find the jersey was just getting worked on. Once my wife got home and showed the jersey we noticed the "U" had a flaw. We took the jersey back and showed the imperfection. To which Steven said "Sorry Honey, there's nothing I can do". Steven didn't even offer to pay for the jersey ($17). Nothing. I do not recommend this place. I have no idea how he has been in business as...