Chica Chic Boutique — Local services in Kendall

Buyer Beware! I NEVER leave bad reviews but I just had the worst experience with Jessica the owner of Chica Chic and from the other reviews it looks like i am not the only one that she has been extremely rude too over the years. It seems she can be nice to you as long as everything is going her way and you are purchasing but if something doesn’t go her way she turns into a rude narcissist who will say whatever she is thinking out loud. After buying an outfit there a few weeks ago, I went in to get the shirt altered (which she had told me I could do). From the minute I walked in she was making rude comments to me. When I told her I was just looking, and that I had no events coming up she said "your so Miami with your leggings, YSL purse and no where to go". Then when I tried on the shirt she insisted I didn't need it altered. Her seamstress agreed with me that it was too big (which I shouldn’t have to discuss with her since I am paying for the alteration and I am the customer). When I told her the straps were falling off she told me that she was trying to save me money and that there were bigger problems in the world than straps falling down. When she found out I wasn’t buying anything today she got upset and referred to other times that I have gone in and asked her to hold something and haven’t come back. Not that I owe her ANY explanation but if I haven’t come back in the past it’s because something has come up or I changed my mind and no longer want your product and I shouldn’t be made to feel bad about it! Her job is to service people even if they don’t buy. Judging from of her replies to the 20+ other bad reviews about her, she clearly likes to deflect and never take responsibility about her poor communication skills so unfortunately this behavior will likely continue. Last time I checked, people shop and try on cloths (without buying) all the time, if it’s such an inconvenience for her then she is in the wrong business. I am shocked that she would treat a paying customer this way. It's a shame because they have nice cloths and I was looking forward to buying a few outfits there once we finalized our Spring Break destination but that will not be happening. She might want to consider retiring if she no longer has the patience to treat clients with respect. Obviously her response here will be like the other 20+ negative reviews she has received. She may think she has a “successful” business but with the bad energy that she is putting out in the world it is a matter of time until it catches up with her.

Response to Jessica: it’s interesting that all of your competitor boutiques in the area are able to get their happy customers to leave them ratings which rate them at 4.3 and above while your stores’ Google rating is way below them at 3.2 but keep telling yourself that your business is successful and your happy clients are too busy to write...

Horrible owner… I stopped by this boutique while I was in the area, curious to check it out for the first time. However, within just 5 minutes of being there, I was left with a bad taste in my mouth thanks to the owner's incredibly rude behavior. I asked a simple question, and rather than providing any sort of helpful response, she walked away mid conversation, completely ignoring me. It was as if she couldn't be bothered with a potential customer, which speaks volumes about her lack of professionalism and poor character.

It's clear from reading other reviews that this dismissive attitude is a recurring issue with her, which makes me wonder why anyone would want to shop here. The owner seems to believe she's running an upscale boutique, but the store is located in an ugly little strip mall, and there's nothing luxurious about being treated with such disdain.

On top of the terrible customer service, the clothing is very overpriced for what it is. If you’re looking for the same styles at better prices, you’re better off going to Atikshop in Brickell. I’ve been shopping there for over 10 years, and they have the same clothes and offer amazing sales every season. The customer service at Atikshop is much better, plus the store is in Brickell, which is a way nicer and more upscale area, so you don’t have to be seen shopping at Chica Chic.

Save your time and avoid this place. There are much better options out there and you can avoid having to talk to the owner. I certainly won't be coming back. Update to the owners response:

Actually that’s not how the story went. Maybe that’s how you think it went in your head but that’s not how it went at all. I didn't ask about returning a pair of pants or anything about it being final sale; I simply wanted to try them on, and you said no, which is okay—I understand store policies. But when I tried to ask another question, you walked away and completely ignored me. That’s the real issue here: you're dismissive and need to come down from your high horse. I would’ve just bought them even though I wasn’t sure if they were going to fit me but after that interaction with you, I knew I didn’t want to give any business to this store.

And since you mentioned knowing the owners of Atikshop, it's surprising you haven't learned from them about how to treat customers with respect and...

The owner is immature and doesn’t appreciate honesty from her customers. I explained to Jessica via social media my situation and I was blocked for being honest!! Story attached below.

So sad to have to write the same thing as many others. Today I entered the store at 5:40-which I understand is near closing time. However, the door was locked and I was greeted by an angry employee "do you need anything I'm closing in 10 minutes" she stated. Not a "hello" "welcome" "is there anything I can help you with". I explained I was actually looking for a specific item and I had been in contact via social media for which she stated "that wasn't me" and began to shut the door in my face! For which I stated "Ok well I would still like to try on and purchase the item" she hesitantly let me in "you have 10 minutes so you better hurry up" I was so shocked I didn't even reply. It was 5:42 I had exactly 18 minutes until closing. I have worked in retail and specifically in small boutiques. From the customer service skills I have gained and from just a simple understanding of customer service IF you are in a rush to leave you kindly state that closing time is at 6pm but if there is anything that one can help them with they would be happy to. However, clearly this young female was not taught any manners or for that matter any customer service skills. Anyways, I was in and out before closing time, to be exact I was out by 5:55. I understand closing at times takes long or inventory needs to be done after hours but I wasn't in the store after hours. In a short, the boutique is cute but I probably won't be back because of the poor service provided and I wouldn't recommend anyone to go there even as a previous shopper. Like stated in other Yelp reviews; it's a boutique- which usually means you can find the same items at almost any other boutique and from now on I would prefer to give my business to someone who appreciates their customers. Very saddening, disheartened and just truly shocked by the way I was treated today. Jessica, I wish you nothing but the best of luck on your boutique and hope you continue to have many more years of success however, I will continue to share my story with your shoppers because this should not be...