Jagged Edge Hair Salon — Local services in Kendallville

I went in for a simple haircut the other day and I was scheduled with Britney. I arrived 5 minutes before my appointment and Britney let me know she was “a little bit behind”. That was fine so I just waited on my phone. 15 minutes later her coworker offered to wash my hair and get me started. I didn’t need my hair washed, and Britney again said she was almost finished with her current client. Another 15 minutes pass and I ask for an ETA on when she might be done. Britney told me it would be at least another 20 minutes. I totally get falling behind a little bit but being an hour late for something we had scheduled about a week before is wild. I decided to just leave. Honestly I was mostly upset that she didn’t give me a real ETA when I first arrived, I would’ve been willing to come another day but not anymore. Totally unprofessional and very...

This is review is not based on a haircut or any services provided as I did not wait long enough to get any work done. It is however based on what I consider poor initial customer service. I walked in wanting to get a haircut for my 3 yr old son since Super Cuts in town always gives horrible haircuts and wanted to try someplace new. I walk in to the new location which has two doors and walked up to the upstairs door and entered only to be confused since there seemed to be no register or counter that I noticed at least. Than I'm greeted by blank stares and ignored even though it is obvious I'm confused. I sit in the nearest chair still receiving blank stares for about 5 mins before I decided to leave. It is only when I get up to leave that I'm finally asked if I have an appointment!? Just a super bad first impression for a customer...

We came here to get our haircuts done because it had been a few months since our last cut (Covid-19 obviously kept us from that). When we called whoever answered sounded flustered and impatient but we tried to be understanding (I know hair salons down in Indiana were probably flooded with Michiganders looking for a haircut). When we came in for our appointment yesterday the stylist had a terrible attitude, give us a break we literally drove nearly 2 HOURS for you guys. She proceeded to try and say “we had one for 1:30 and one for 2”...we entered the building at 1:40 and it was apparent they weren’t busy. The cuts were done well but for future reference, check your attitude. We are YOUR customers, business professional isn’t a choice when it comes to offering a service to...