KFC — Restaurant in Kendallville

Tonight was one of those nights where the family could not decide what to eat. We decided to give our hometown KFC the benefit of the doubt as we have had bad experiences at this location in the past. The man who had taken our seemed to want to hurry us out of the drive-thru line as our order was placed around 8:10 PM. According to their hours online, they close at 9:30 PM. There should be no excuse for rude customer service. We initially wanted to get three of their drumstick and thigh boxes with extra crispy skin (their K1 combo). The man had informed us that "they would not be making any more extra crispy chicken and that we had to make another selection." I was okay with this as I am also a fan of their original recipe skin (though I don't understand why they could have run out of chicken that early before closing). For sides, we wanted 1 cup of mac and cheese, and two cups of mashed potatoes and gravy. The meals also come with a biscuit, cookie, and regular sized drink. When we opened our food at the dinner table, all three of the boxes had mac and cheese. I have developed a sensitivity to cheese and was pretty disappointed to see this. I should have checked the bag before leaving the drive-thru instead of giving them the benefit of the doubt. The chicken was very dry and old tasting giving me the impression that it was sitting in their warmer since their "dinner rush." Overall, if I could give this experience a half star, I would! I can't keep giving this location chance after chance for much longer. Hopefully they read the reviews posted on here and make adjustments to better serve...

Honestly after this experience I wish I could give zero stars. I ordered an L1 with potatoes wedges and a side of mashed pot. A L2 with an extra chicken and a side of mashed pot. 3 baja tacos. 2 chicken littles with a side of mashed pot. A cherry Pepsi, and a raspberry tea. I recieved a L1 with no potatoes. A L2 with two of the most pathetic pieces of chicken that clearly sat under a warmer all day with no extra chicken. 3 tacos hilariously wrapped. 2 chicken littles with no mashed pot. I love LJS, but today was really disappointing and gross. Sad day for my family. Also I have been trying to call them for the last hour and the phone...

Visited your store tonight around 6:30, two customers sitting at tables. You have major issues with this store. The floor in the kitchen area was covered in trash and food droppings the counters were covered in dried food stuffs look under your pop machine do ya see all the trash? The employees would rather talk and laugh than clean. We ordered $55 worth of food and you forgot to add an item, they are reading the order from a screen how hard can that be? The food preps should all be wearing gloves not grabbing food with their bare hands. I'm sending in a report to the health board maybe they can help you with...