Menards — Local services in Kenosha

All these stores preach "we care about you as a customer" but when it comes down to it, they don't. I am remodeling a unit, bought a bathtub and 3 walls, the bathtub was cracked. It was 25 days before they could get a replacement so I went with a little higher priced one (comparable in price). I asked the manager if there is anything they can do for me for the inconvenience like give a 10% discount. They said no. I then asked if they can at least cover the $80 to have it delivered so I don't have to PAY my contractor to return the old one and get the new one. They also said no.

A few days later, I had another contractor picking up roofing materials, Bundles of shingles and caps. My contractor told me he had to go to another store for part of the order because they did not have them in stock. I WAS NOT TOLD at the time of the order they were not in stock. Now I have to pay my contractor for his time to go get the rest of the order from a different store. I called the store and the Building Materials MANAGER said based on what he can see, everything was picked up. My contractor then sent me the refund receipt the store provided him BECAUSE they did not have them in stock..... I then called the manager back and asked if there is something they can do to help me out. Of course, he said no. So tell me MENARDS.... how do you care about your customers when you aren't willing to accept accountability or don't compensate people when YOU mess up?? I'm glad Lowes is right down the street, they have a new customer

2 F-ups in 1-2 weeks, 0 accountability, 0 offers to own their mistakes. BOTH costing me and other people...

Worst customer service I have ever received this evening at my Kenosha Menards. If zero was an option, that would be preferred. I was told by an associate that he was busy and couldn't help me because he was busy cutting blinds. I informed him I was waiting at the desk, and he responded with, "Well, I didn't know that," to which I replied, "which is why I walked the aisles to look for someone." I just needed some assistance to figure out if the blinds I needed for an exchange were set aside at the counter, as I had been told would be done by an associate on the phone this morning. The morning associate also stated he would communicate this to the night team as he was off shift at 3 PM, and I would be coming in later. The evening associate refused to allow me to explain what I was needing and continually spoke over me and rolled his eyes and told me that he was busy at least 5 times in a matter of 3 minutes. I asked for someone else and he refused. Finally, after he was done arguing, he reviewed my receipt and which blinds I needed. He proceeded to hand me the wrong blinds twice, which I pointed out, and then proceeded to abruptly hand the correct ones to me with an attitude. I reported this to the Customer Service associate when she completed my exchange, but she did not seem very concerned about the experience. This was absolutely unacceptable and unprofessional, and I hope the associate does not treat other customers this way. This guy was older, and clearly has zero customer service skills. Pretty sad for the "reputation" that Menards states they have. I know no one wants to work these days...

Very disappointed!!! Menards erroneously undercharged us for Tool Box Professional White Rags. We were charged for a single box when we purchased a case. There were 3 cases displayed by the sign indicating the price. Additionally, the case rang up as a single box. Apparently, the sign was indicating price per box, not price per case. Upon checking our receipt when we got home and opening the box (which is a case), that’s when we discovered we were undercharged. We happen to live out of state and because of different sales tax rates, in the past we’ve been told that any return has to be done at the store where purchased in WI.

In an attempt to be honest and do the right thing, I contacted Customer Service to confirm if this was indeed an error. Upon confirmation, I explained that we would like to keep the case. As a compromise, I offered to pay the price for the extra boxes…at the cost that that Menards purchased them at. I preferred to do this since we are about 25 minutes from the store. The only option I was given was to pay the normal price or lug for them back for return on my time and dime. This is Menards mistake. I’m trying to be fair and honest and the message I’m receiving is that it doesn’t matter if you do the right thing.

So very disappointed in the Customer Service clerk’s attitude and the outcome. I guess if they make a mistake it’s my problem should I choose to be honest. I would really appreciate if the store manager would contact me.

Update: I’ve been in contact with the store manager and we agreed upon the store coming to the house to pick up the...