Walgreens — Local services in Kenosha

I left the 18th St store, in Kenosha, WI this past Monday, very disturbed over how a staff member & the Manager, Jamie, left me feeling… Not Valued -and- Unwelcomed!

When I entered the store and saw at least one employee look up at me then quickly look away without any bit of a greeting, I noticed the next several customers who entered after me were ALL GREETED with a hearty “welcome” to the store. I thought twice about addressing this matter but while having experience in retail & customer service — I know that providing a positive EXPERIENCE for All Patrons is paramount!

Still electing to shop for some needed items, I noticed a staff member seemingly straightening shelves out of nowhere & not far from me at different times. Not once did this young man greet me nor ask if he could help me. However, I did solicit his help with a question I had. With my retail background I clearly know & understand how loss prevention can be minimized with great customer service. While I didn’t get the courtesy of a mere greeting, ie. Customer Service (like others) when I entered the store, I instead received “customer service” by a staff member being posted-up to watch me while I shopped.

Once getting to the checkout, I asked the cashier if there was a manager I could speak with and he called her up. I asked her if staff pick/choose whom they care to acknowledge upon entering the store? She said, “No, there is no standard or requirement for acknowledging each and every customer.” Her demeanor & tone suggested that she didn’t care about my concern or experience and in the most unprofessional manner, eventually decided to just walk off while still talking with her entire backside facing me. She eventually tossed in a disingenuous “I’m sorry” before quickly disappearing down an aisle & out of sight — Wow!? As I was getting into my car I noticed that she had come out into the parking lot appearing to be surveying it or something…idk?

Nonetheless, my experience in this Walgreens left me with a feeling of disappointment. I’ve never felt this type of disregard in any of your stores. I live near this store and am well aware of the cultural dynamics that exist in this particular county. I hope you can look into this matter, make sure you have the right type of staff in managerial roles and provide me something that assures me, you value...

I’ve been coming here for 6 years and have never had any issues until the last few months. I have a severe medical condition and when my provider has called in medications that are urgent it now takes hours to fill, sometimes a day or more when it used to be 15-30 minutes. I have to call every time now to get it ready sooner. I’ve noticed rudeness with staff lately. One employee Maranda not too long ago even asked me what I was using my medication for loudly in front of a whole line of people. My significant other was with me and couldn’t believe it. That is against Hippa. She was also complaining about her job and being rude In front of everyone. Extremely unprofessional and it is none of the pharmacy technicians business or need to begin with to know those things. I’ve been hung up on in the middle of asking questions when I call. There was a time they were out of stock of my medication and due to an app error it transferred to a different Walgreens but the pharmacist said she verified they had it in stock there. I drove very far just to find out that was not true. I’ve been given wrong medications a few times which is ridiculous and wrong. I should not have to worry about if my medication is actually what it is. If they are short staffed I don’t mind waiting at all if it is going to be correct. It is obvious the technicians are not reading and verifying information. Sometimes they don’t even ask for my name just my birthday and they don’t even verify which medications they have for me. Today I went in to get a medication I absolutely needed and was given toothpaste instead. It was not even busy. I was the only customer there. I had surgery yesterday and needed my medication urgently. I’m glad I noticed right away. I came back and they fixed it right away, gave me my correct medications and a refund. We are not perfect and mistakes happen but this is reoccurring. This shouldn’t happen and it has happened multiple times. I’ve worked in healthcare for 6 years, including pharmaceuticals and all of this is wrong and not proper practice. These are all things that can be avoided. I don’t think I will be coming to this...

At Noon today Me: HI, I need to drop off this prescription. Do you know how long that's going to be? I have to be to work in an hour. Them: Is this for pick up? Me: Ahh, you have the prescription in your hand. I can't pick it up yet. Them: Oh, hold on. Them #2: what's your date of birth? tells her * Them #2: This will take over and hour. Me: It takes over an hour to drop 14 Augmentin pills into a bottle? Them #2: * blankly looking over her shoulder at 2 pharmacist Yeah about 1:20... Me: I guess I'll start feeling better tomorrow.. You close at 6pm before I get off of work. Them #2: 🤷🏽‍♀️

#walgreens No ** given.

Normally the service is really good on the store end. The actual pharmacist that work there are really good. However I guess I'll start fighting this incredibly uncomfortable sinus infection tomorrow. And yes, I've had issues with them in the past, but they really rely on you simply being happy you have your prescription after the fact. The store get a solid 5. The the pharmacy on the other...