Ace Hardware Of Kent — Local services in Kent

Edit. I'm aware of the message below but I have been too afraid to call in honestly. I enjoy Ace Hardware. I just didn't enjoy that one staff member.. and to be fair. What if the man that was rude to my daughter was a manager there and that was who I was going to be calling? Considering how this review was handled with a show of care and consideration in the words in response, I feel it will suffice. I am sure that his behavior was not reflective of your companies standards. Because I would assume a caring company would of had the employees that worked there get pulled aside and talked to. Something in the lines of "We are still gathering details but an employee here pulled aside a child and said _ and __. We are not aware of who did it, but we are getting to the bottom of it". Then, hopefully the manager showed the staff the review i left. Considering the nuance and his age, that of what should be that of wisdom... Would feel more than enough shame and guilt for himself and his behavior.

I came in tonight with my daughter and one of the elderly men working there pulled my 10 yr old daughter aside and demeaned her face to face for being a furry, because she wanted to wear fuzzy ears and a tail for fun. She isn't a furry or a "brony" like he said. She's 10...... And that was very inappropriate. I'm fighting a rare cancer at 38 years old. My kids kind of aren't dealing with it well and that was just the example of some really scummy behavior. How childish and disgusting! I own my own company and have worked with many people that work for multiple counties over my 25 years in the industry, (started working construction at 13) bbb, Columbus etc. I was literally in newspapers for work I did on Stan Hywet Hall.. Im seriously considering...

While visiting my parents, I was helping my stepdad to do some updates to their home. I needed a few parts to change out the bathroom fixtures and Ace is nearby. There's a large parking lot and I was greeted right upon entering. The staff were easy to find and weren't intrusive when asking if I needed any help - ideal for me!

Everything seems well organized and clean - made it easy to find just what I needed for the job. My mom likes this Ace Hardware because they have a good selection of windchimes and items for her garden (in particular they carry Woodstock Chimes, which are made local to me and great quality - I've given several as a gift and they are always...

Terrible business and customer service . Did a mistake and purchased an edge trimmer from ace , got there and :

1. They want me to sign on my prepaid order without seeing item first .
2. It was supposedly a brand new item but filled with gas ???
3. I asked the employee for a brand new without gas in it and the manager says no because the first one already registered in my name for warranty ! Why is it registered if I didn’t pick it up yet ? What if I decided to cancel the order ? So as a result ace prefers to lose the sale and not swap out my trimmer ?? Ridiculous customer service , never again...