Evolutionary Computers — Local services in Kingston

Took my tablet there to have a charger port repaired, they fixed the charger port and then call and say that it also needs a battery so I told them to put a battery in. He says its done come pick it up he told me to take it home and charge it. Soon as I get home there's a line across the screen and I took it back right next morning after they open and show them the screen talked to a lady that had no answers then a man came out with attitude right off the start and no mask talking VERY AGGRESSIVELY AND NO MASK I could feel his breathe hitting me in face.. They said "you must of dropped it" and no I definitely did not and told him that. And told him "it wasn't like that when it was brought in" and he says "I dont know what could of happened but I didn't try to turn the tablet on, I tested it with a volt meter and that showed the battery would only go to 30% and if our tools would of broken it the whole screen would of shattered and the lines would be going upwards too and during process we didn't touch screen or LCD" the tablet was kept in otterbox since brand new and only removed it to take it there. Then he says "the LCD was like that when you brought it in".... talking circles like I don't know about anything. I told him i got before and after pictures because now its all nicked up around the sides and screen is messed up and said "its part of process to take screen off and LCD is attached and I put it on side to work on it" which just a minute before said he didn't touch screen or LCD dont make sense. He went on to say "we can fix LCD it'll be $300 for the part and $100 an hour labor thats best i can do, and also an older lady came in and same happened to her screen and she almost passed out when I told her her part was $800 to fix". I asked "so it is pretty much junk then?" And he replied "yes" and I asked "is there was anyway to get any of my money back?" And he basically said no being aggressive and loud with smart remarks I felt like he was trying to intimidate me. So I avoid confrontation wrap up conversation proceed to walk out and my son says to me "im gonna call BBB" to me and man SHOUTTED "WHO YOU GONNA CALL????!!!?!!?" and my son replied nicely "sir I was talking to my father". So now I'm out all the priceless pics of family last gatherings together thatll ill never get back plus alot more that was on that tablet, I did everything from that tablet the last couple years. That tablet was better than any computer I ever owned, its a secure device I do everything from and now I'm out of everything I lost and if he knew the lcd was screwed up when I brought it supposedly why wouldn't a reputable business tell you that before you invest hundreds of dollars into it glad I have before and after pics. And just like the story he said of "old lady" and I'm a senior citizen too, I feel like I was taking advantage of at the most they can and get me to pay pretty much thousands to fix... make sure u take a before and after picture of your devices so you have proof. Also BEWARE WHEN YOU WALK IN ON LEFT OF WALL IT SAYS THEY CARRY CONCEALED WEAPONS AND DEALING WITH SOMEONE THAT AGGRESSIVE YOU NEVER KNOW IN TODAYS WORLD.... you can see in pics where it is all nicked up and screen is shot where they...

Ok so here is my story about Evolutionary Computers. 7weeks ago today I took my phone to them to have my broken screen fixed. I filled all the paperwork, and later came back to pay for the repair. It was still on and still receiving notifications when he took it to the back room and I left. Two weeks later I had not heard anything from them. So I called to find out how it was coming along. They told me the first one came broken so they had to order another screen. Two weeks later I called them to see how things were coming along. They said the second one for lost in the mail and had to order another one. At this point I asked for a refund and my phone back. The lady on the phone said they don't do refunds and my phone was torn apart. A week later I called to find out how it was going. They said the third screen was lost in the mail. And was in Edwardsville Indiana or something like that. A week later I called to see how things were going. I was told to come pick up my phone and they would issue a refund. 43 days after dropping it off I picked my phone up in pieces. After accessing all the parts many pieces were missing. The back to the phone The sim tray The sim card I called them and was told there was no tray or card. But after they looked they found my tray Today marks 7 weeks. I stopped in. I was only handed my tray They informed me my back shattered And insisted they don't have my SIM card. I will never use them again, and I warn all of you how they run business. Within 24hours of this message I picked my tray up. You never returned messages or phone calls. And no, I have not activated that sim in another phone....I could screenshot my cell phone account too if you feel I'm lying. The fact you come back with attacks towards your customer, shows your level of...

Took my Alienware M15 R5 in for an issue which they diagnosed quickly and accurately. It needed a motherboard…. 750$… was up in the air about fixing it. Talked to Spencer. Decided to do it. They said payment is needed up front. Ok, no problem. Was told 2 weeks for repair. 3 weeks later, didn’t hear anything from them, called, they told me part isn’t in yet. Coming from over seas. Called back at the 4 week mark. Part still not in. Told me will be in Tuesday. Ok, sucks but what can I do. Was more upset with the zero communications. I understand things happen. Finally got the call it was fixed. Came down. Picked it up. No receipt or anything. Just gave me it. Oook. We will roll with it. Took it home. Multiple scratches all over the top of it. They were never there. I babied this thing. Since it was 2200$. But I can’t prove it. So be it. Turned it on. Got a white screen immediately saying it cannot detect a battery… pc worked but turned off as soon as unplugged. Opened back up battery wasn’t plugged in. THEN TO MY SURPRISE, the motherboard fabric guard and 1 of my 2 Ram sticks were missing. Ummmmm. What?? 750$ and missing stuff, not hooked up right and scratched. Wild. Called, and they said oh yeah, it’s right here. It’s been a bad day. Took it back next day and Couldn’t get the bottom cover off, so I took it home and did it Myself. No refund or courtesy credit for any inconvenience or scratches. It does work. And was fixed which is why I gave 2 star. But will not be going back here again. Hopefully parts hold up, being I got no receipt, warranty, etc… Just not good business down there. I’d recommend looking elsewhere...