New Star Tobacco, Wine & Spirits — Local services in Knoxville

A few weeks ago, my boyfriend went in and bought a “The One” vape pen, it had a fault in it and we tried to take it back that night. The manager said we had to wait for the owner to get back from Pakistan which was in 2 weeks. Okay, no big deal. We waited, I left my name and number and STILL went in everyday to show I was a loyal customer. To now, finally being able to meet with the owner he told me that they have a week warranty and there is nothing they can do since it’s been so long but offer me a 40% discount off a new pen. Beyond disgusted with this business and how they handled this. I waited patiently for nothing. I will be taking my everyday...

While this used to be a favorite, it's sadly not anymore. I find it extremely annoying when a business is constantly changing prices. When you finally get their prices memorized, they change them again. They used to be able to pride themselves on being the lowest in town. They no longer can. They aren't even keeping their prices somewhat regularly priced. And, their inventory is always changing. They sometimes have what you need, and are the only ones In town, but then the rest of the time, they don't carry anything at all that I need . I've had to switch to another store, because I need inventory and pricing to be regular, and my new store...

Clean, especially for a liquor store..except, they have far more than liquor. Energy drinks, soda pop, tobacco products..& low state bottom prices on cigarettes. The employees are helpful, kind & welcoming. Knowledgeable & almost always fully stocked, when no one else in town has Blueberry Red Bull, these guys do. I’m giving away my secret! When it’s really cold, raining or really hot, the drive up window makes it really nice! It doesn’t smell like stale liquor like so many others. Check out this hidden gem for more difficult to find...